Premium bets have an exciting opportunity available for a Café Manager to be based at Richefond, Umhlanga. The incumbent will take accountability for, manage and report on the F&B Cafe function in order to ensure smooth running and management of operations.
This includes health and safety management, facility management, kitchen management, stock management, resource planning, customer service levels, financial profitability and cost control, adherence to departmental processes and reporting and company policies.
The successful incumbent must ensure that the F&B experience attracts and retains customers on a daily basis. Minimum
Key responsibilities : * Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service areas.
This includes the entire kitchen area, freezer / fridges / storerooms / service areas / dining areas / bar area. Ensure the cutlery and crockery is clean and in good condition for use by customers.
Financial management of F&B targets for the cafe, cash and stock control.* Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries.
Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
Account for variances and shortages as well as corrective action and intervention. Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed.
This includes front and back office stock.* Schedule resources and assign duties taking into account busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.* Establish standards for optimal staff performance and conduct performance reviews.
Ensure poor performance management takes place with staff that underperform.* Ensure superior customer service and customer experience.
Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers / punters.
Please note that only candidates who meet the stipulated minimum requirements will be considered.Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.