Customer Service Advisor
Cape Town
5d ago

Customer Service Advisor

  • Cape Town
  • Capita SA is looking for dynamic and vibrant individuals to join our world-class call center as a Customer Experience Advisor.
  • We need self-motivated individuals with a flair for customer service to provide a professional and effective customer experience to our clients by addressing with their queries and assisting in facilitating and managing queries and concerns.

    You will be required to handle customer service queries in a manner that limits brand damage, meets the ever-changing customer needs and complies with our values, vision and strategic direction.

    Minimum Requirements

  • Completed Matric Qualification (with a Minimum of 12 months unbroken International BPO experience)
  • Non-matric with 24 month unbroken International BPO experience
  • Clear ITC record
  • Clear Criminal record
  • Benefits

  • We offer a basic salary of R6500+ depending on experience

  • Shift Allowance
  • Weekend Hero Bonus
  • Excellent monthly performance bonus of up to 20% of basic salary
  • Primary Healthcare after successful completion of probation
  • Provident Fund contribution after successful completion of probation
  • Free door to door transport for evening shifts after 7pm
  • A progressive career path to help you develop in your Call center career
  • Comprehensive product training in a fun collaborative environment
  • Excellent accredited training programs to assist you in career development on a variety of subjects / concepts
  • Employee Share Scheme Trust after 24 months tenure with Capita
  • Eligibility to participate in our scholarship program after 24 months tenure with Capita
  • Embark on your call center career today with an award winning International BPO.

    Job title :

    Customer Service Advisor

    Job Description :

    Provides first line of support and problem resolution for selected products and services.

    Location : Cape Town

    Time Type : Full time

    Contract Type : Permanent


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