Hotel Receptionist
HILTON HOTEL
Cape Town, Western Cape
11d ago

We are looking for a dedicated Receptionist to handle client-facing duties as well as general office management tasks. When our clients walk into our office, we want them to find a friendly, smiling face and a helping hand. The ideal candidate has excellent communication and multitasking skills, a positive attitude and a strong work ethic..

Responsibilities:• Greet guests and visitors as they approach the front desk and politely inquire into their reason for visiting• Check reservations to determine details and confirm reservation and room statuses• Provide visitors with information on guests’ room numbers (where allowed) and arrange for them to be escorted• Divulge information regarding the hotel’s facilities and services and encourage guests to make use of them• Operate the PABX system by responding to telephone calls and providing required information• Take and relay messages to staff members and guests and provide call back services• Handle hotel correspondence, emails and filing duties and ensure that advanced bookings are accurately punched into the system• Handle cancellations according to protocols and inform guests on waiting lists about slot availabilities• Provide information regarding room prices and costs of additional services, not part of the room package• Assist guests in checking in to their rooms and checking out, ensuring that all documentation is available

Qualified persons are advised to forward their CV/RESUME via email for immediate application consideration

We thank all applicants for applying. Only those under consideration will be contacted.

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