A leading online gambling operator have an exciting career opportunity for a VIP Host to join their team in Cape Town . You will be servicing high-value and VIP customers for a leading South African online sportsbook and casino.
You will be solely responsible for the retention and yield maximization of these customers which will see you building close relationships with players by providing excellent customer service.
Does this job sound like the perfect challenge for you? Keep reading!
Your key job responsibilities as the VIP Host in Cape Town will include :
Individual VIP account management
Pro-active relationship building through varied communication channels
Resolution of customer queries, complaints, technical problems and special requests
Pro-active customer behavioral analysis and yield maximization strategy
Customer profitability and yield management via appropriate bonusing, gifting, hospitality and other initiatives
Strategic management of big winners
VIP portfolio reporting
Requirements for this VIP Host job in Cape Town :
Proven 1-2 years working experience in a VIP or Outbound Host sales environment within online gambling
Excellent customer service methods and techniques
Excellent sports and sports betting knowledge. Casino knowledge advantageous
Excellent written and verbal proficiency in English. Other South African languages advantageous
Proficient in MS Excel
Strong telecommunication skills and written communication
Personable, outgoing and a seamless communicator who is knowledgeable in varied topics
Great organizational and time-management skills
Degree or Diploma will be advantageous
If you meet the above requirements for this VIP Host job in Cape Town , we would like to hear from you!