The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market.
Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
Render functional support to the customer via telephonic, email, Skype and Team Viewer
BCom or degree in Information Systems would be advantageous
Knowledge and prior experience in accounting systems is highly recommended
Knowledge of databases and application development environments
Minimum of 1-year experience in similar position
Analytical and problem-solving skills
Exceptional communication and people skills
Valid Driver’s Licence
Willingness to travel nationally
Please forward CV and ALL supporting documentation to, recruiter2 profilepersonnel.co.za. Should you not hear from Profile Personnel within 14 days please consider your application unsuccessful for the vacancy.
Please note all applications will automatically be added to our database for future vacancies.