Asterisk Support Engineer
Hire Resolve
Cape Town, ZA
3d ago
source : JobVine

An outstanding company to work for is looking for an Asterisk Support Engineer to join their team in Johannesburg.

  • Responsibilities : Installing hosted switchboards, configuring handsets and installing VoIP solutions.Providing excellent customer service, this includes continual feedback to the client;
  • prompt first response on all service requests; professional communication to the client; being responsive to the clients needs and issues and taking ownership of all service related queries.

    Prioritization of numerous service requests via the severity of the problem.Collaborating extensively with peers and resellers to resolve issues within accepted time frames.

    Ensuring that all service requests are updated comprehensively within the ticketing system.Fulfil standby duties as per set roster.

    Qualifications and Experience : 3+ Solid years experience A strong understanding of Linux and Asterisk is essential.The candidate must have a good understanding of the TCP / IP networking suite, and be familiar with IP routing protocols including SIP, IAX, RTP, H.

    323 as well as being familiar with the codecs used for encoding voice traffic in an IP network and router / modem hardware.

    A strong knowledge of ADSL, GSM and Wireless connectivity.SIP Hard & Softphones experience.Configuring handsets which include but is not limited to Siemens, Snom and Yealink.

    Experience in a large-scale IP services network is beneficial.Interested candidates can forward their comprehensive written applications to the following e-mail : it.

    jobs(at) or fax to : 086 600 7977, you can also contact Simone on 011 807 8064 Correspondence will only be conducted with short listed candidates.

    Should you not hear from us within 3 working days after the closing date, please consider your application unsuccessful.

    Hire Resolve offers a R1000 for any candidate that is referred and placed through Hire Resolve.

    Hire Resolve also offers a R1000 job spec fee for any referral that results in a placement through Hire Resolve.

    If your company is looking for any IT, Finance or Engineering staff, please email us at jobspec(at) with the company name, a contact person and contact email or number of the person doing the hiring.

    We will keep the referral strictly confidential

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