Sunninghill, Johannesburg : DEBT RECOVERY SPECIALIST
Job Purpose : Provide support to Credit Risk Advisors and team, in order to improve customer cashflow and minimize risk by proactively recovering any outstanding debt, using a variety of approaches and keeping customer informed throughout the process.
Minimum Requirements :
Presentable and professional (female preferred)
Fully bilingual with excellent English proficiency
Matric / Grade 12
Financial / Legal Qualification advantageous
1 to 3 years experience in full Debt Collection (not Call Centre Debt Collection) or full Credit Control
Experience in legal environment advantageous / preferred
Knowledge of legal process regarding Debt Recovery
Good problem solving and conflict handling skills
Resilient and tenacious, self-motivated with attention to detail
Ability to deal with pressure
Good communication & negotiation skills
Persuasive, persistent and firm
Computer literate MS Office (Word, Excel, PowerPoint and Outlook) (M-Files proficiency advantageous)
Stable employment record
Contactable References
To start as soon as possible
3 months probation period applies
Duties :
Full Debt Recovery functions for Insurers and Ad-Hoc Collections
Support Credit Risk Advisor with Personal Assistant duties
Achieve debt collection targets
Drafting of legal documents
Provide timeous and accurate reports, both internal and external
Deliver results as per individual KPIs.
Administrative duties (Receives, analyses, and documents all written and verbal communication and correspondence on a timely basis in order to keep relevant audience up to date)
Understanding of M-files and utilizing functions (pulling reports, capturing payments and payment schedules, generating documents, searching etc.)
Utilise M-files for reminders, updates, correspondence, reports, assigning tasks and tracking workflows
Keep Credit manager abreast of progress
Manage and maintain collection matters for retainer and ad-hoc collection clients
Obtain LAA (Legal Action Advice) form with indemnity to list plus a copy of Sale Agreement, Statement, Security Documents etc.
Load matter onto M-Files, saving supporting documentation accordingly
Contact Debtor telephonically, establishing status of debt and ability to pay and record interaction
Follow proactive debt recovery processes and approaches to obtain payment
Secure Acknowledgement of Correctness of Account or Acknowledgement of Debt, as applicable.
Keep collection notes updated with details from telephonic conversations, e-mail correspondence, actions taken or followed, payment schedules or payments received
Attend to formal attorney handover ensuring supporting documentation is provided with the handover
Liaise and obtain regular updates from Attorneys, Credit Insurers, Liquidators and Business Rescue Practitioners.
Keep Credit Risk Advisors and Clients abreast of progress.
Salary : R 12 400.00 gross CTC (not negotiable)
Benefits after 3 months probation : RA, Group Life, Medical Aid, commission)
