Sunninghill, Johannesburg: DEBT RECOVERY SPECIALIST
Cora ONeil Recruitment Agency
Johannesburg, South Africa
1d ago
source : Job Placements

Sunninghill, Johannesburg : DEBT RECOVERY SPECIALIST

Job Purpose : Provide support to Credit Risk Advisors and team, in order to improve customer cashflow and minimize risk by proactively recovering any outstanding debt, using a variety of approaches and keeping customer informed throughout the process.

Minimum Requirements :

  • Presentable and professional (female preferred)
  • Fully bilingual with excellent English proficiency
  • Matric / Grade 12
  • Financial / Legal Qualification advantageous
  • 1 to 3 years experience in full Debt Collection (not Call Centre Debt Collection) or full Credit Control
  • Experience in legal environment advantageous / preferred
  • Knowledge of legal process regarding Debt Recovery
  • Good problem solving and conflict handling skills
  • Resilient and tenacious, self-motivated with attention to detail
  • Ability to deal with pressure
  • Good communication & negotiation skills
  • Persuasive, persistent and firm
  • Computer literate MS Office (Word, Excel, PowerPoint and Outlook) (M-Files proficiency advantageous)
  • Stable employment record
  • Contactable References
  • To start as soon as possible
  • 3 months probation period applies
  • Duties :

  • Full Debt Recovery functions for Insurers and Ad-Hoc Collections
  • Support Credit Risk Advisor with Personal Assistant duties
  • Achieve debt collection targets
  • Drafting of legal documents
  • Provide timeous and accurate reports, both internal and external
  • Deliver results as per individual KPIs.
  • Administrative duties (Receives, analyses, and documents all written and verbal communication and correspondence on a timely basis in order to keep relevant audience up to date)
  • Understanding of M-files and utilizing functions (pulling reports, capturing payments and payment schedules, generating documents, searching etc.)
  • Utilise M-files for reminders, updates, correspondence, reports, assigning tasks and tracking workflows
  • Keep Credit manager abreast of progress
  • Manage and maintain collection matters for retainer and ad-hoc collection clients
  • Obtain LAA (Legal Action Advice) form with indemnity to list plus a copy of Sale Agreement, Statement, Security Documents etc.
  • Load matter onto M-Files, saving supporting documentation accordingly
  • Contact Debtor telephonically, establishing status of debt and ability to pay and record interaction
  • Follow proactive debt recovery processes and approaches to obtain payment
  • Secure Acknowledgement of Correctness of Account or Acknowledgement of Debt, as applicable.
  • Keep collection notes updated with details from telephonic conversations, e-mail correspondence, actions taken or followed, payment schedules or payments received
  • Attend to formal attorney handover ensuring supporting documentation is provided with the handover
  • Liaise and obtain regular updates from Attorneys, Credit Insurers, Liquidators and Business Rescue Practitioners.
  • Keep Credit Risk Advisors and Clients abreast of progress.
  • Salary : R 12 400.00 gross CTC (not negotiable)

    Benefits after 3 months probation : RA, Group Life, Medical Aid, commission)

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