Firstrand: Sales And Service Consultant E
Firstrand
Gauteng, South Africa
1d ago
source : findojobs-za

Job Detail About us, purpose, experience and qualifications about us make a promise be deeply invested value our differences build trust, not territory have courage always do the right thing stay curious and you have one simple goal : to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

purpose To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

experience and qualifications Minimum Requirement : NQF 4 Qualification 1 2 years related experience Preferred (Ideal) Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification An appropriate recognised business Diploma or Higher Certificate at, NQF level 6 FAIS Yes Person must not be an unrehabilitated insolvent additional requirements In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Please Note : preference will be given to suitable / qualifying applicants from the greater CAPE TOWN area responsibilities Connect with our customers by living up to our brand promise of how can we help you?

at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs Conduct themselves in an ethical manner at all times Adhere to the TCF (Treating Customer fairly) principles in all that you do Identify and sell / cross sell products aligned to customer needs Maximize channel optimisation opportunities identified aligned to customer needs Ensure activities support cost containment and reduction Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Fulfilling transactions above the benchmark set and providing an exceptional customer experience

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