About the Client : *Although this organisation is over 15 years old and very stable, it has retained it's start-up energy level.
The focus on strong relationships with both clients and staff. The team is energetic, innovative and enjoys continuous improvement, collaboration and knowledge building in a truly Agile manner.
The organization is strongly Microsoft aligned with proven Azure capabilities. Based in the CBD, they have progressive views about flexi-time and remote work opportunities.
You would be rewarded with a monthly bonus program, 18 +days annual leave and numerous other benefits. It is a highly cosmopolitan work environment with a very flat organisational structure offering a variety of promotional opportunities.
Responsibilities : Designing solutions for customers from existing templates and solutions sets.* Implementing digital transformation technologies.
Providing technical assistance for implementations.* Driving digital adoption.* Providing support to resolve IT queries.
Assisting on the service desk when required.* Problem management by identifying root cause analysis and problem resolution.
Identifying opportunities for developing new projects, processes or templates.* Creating and maintaining accurate documentation and tooling.
Conducting monthly checks on back-ups. *Skills / Experience : 5+ years proven work experience as Technical Support Specialist or similar role.
Proven experience with strategic planning, problem solving and supporting Microsoft environments.* Proven experience with Office 365, Active Directory, SQL, Azure and Microsoft Exchange.
Proven experience with installing, maintaining and troubleshooting networks - LAN and wireless networks, firewalls, DHCP, DNS and TCP / IP.
Good understanding of the ITIL Framework.* Brilliant with a support ticketing system and experience in beating SLA targets.
Familiarity with risk management and quality assurance control.* Hands-on experience with project management tools.*Advantageous Skills / Experience : Experience with Autotask or Nable.
Microsoft Certified Professional - MCSE, MCSA.* Microsoft SharePoint, Teams Implementation Experience.* Sophos Certified Engineer.
Cisco Meraki Solutions Specialist.* Mimecast certified.