Product Manager
Johannesburg, Gauteng, ZA
5d ago
source : Latest Jobs

Job Responsibilities

  • Enable a shared view of a client's relationship, ensure satisfactory Customer Experience Measurement scores (CEM) and improve client attrition through effective customer management strategies.
  • Product manage the CRM Sales, Customer Service, Field Services and Marketing modules. Drive the execution of product enhancements, automation and artificial intelligence in line with client journeys and client experience objectives.
  • Collaborate with stakeholders across the business, within the appropriate forums to ensure sound relationships are built, execution is driven and results are achieved in a timely manner.
  • Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
  • Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
  • Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
  • Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
  • Drive Non Interest Revenue (NIR) and / or Net Interest Income (NII) by developing or providing sound business case input.
  • Create cost efficiencies through product or process innovation.
  • Understand budget requirements by setting realistic targets.
  • Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
  • Ensure client satisfaction by driving the development and implementation of solutions.
  • Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
  • Ensure alignment and match with business requirements by engaging with the relevant internal and / or external stakeholders and delivering on enhancements where applicable.
  • Facilitate the accomplishment of work goals by building collaborative relationships.
  • Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems;
  • process; services and solutions are aligned.

  • Identify training courses and career progression for self through input and feedback from management.
  • Ensure all personal development plan activities are completed within specified timeframe.
  • Obtain buy-in for developing new and / or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Drive Non Interest Revenue (NIR) and / or Net Interest Income (NII) by developing or providing sound business case input.
  • People Specification Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas / National 1st Degrees
  • Preferred Qualification Post grad qualification in Commerce or MBA Essential Certifications

  • Industry / Product specific
  • Type of Exposure

  • Built and maintained stakeholder relationships
  • Completed Reports and Achieved Budgets
  • Built a high performance culture
  • Designed Workforce Planning Solutions
  • Developed and Implemented Communications Strategy
  • Improved Processes and Culture
  • Managed Transformation & Innovation
  • Managed Financial and Business Results
  • Managed Governance
  • Managed Process Results
  • Managed Relationships
  • Managed Self and Team
  • Managed budget
  • Supported Transformation, Change and continued Improvement
  • Provided operational support for Governance, Compliance and risk based assurance
  • Minimum Experience Level 3-5 years in a product or service development role Management Consulting experience specifically on large CRM business transformational projects will be highly advantageous.

    Microsoft Dynamics CRM Development experience will be advantageous. Technical / Professional Knowledge

  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Industry trends
  • Principles of financial management
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Research methodology
  • Decision-making process
  • Behavioural Competencies

  • Customer Focus
  • Decision Making
  • Facilitating Change
  • Innovation
  • Technical / Professional Knowledge and Skills
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