Trip Support Specialist (Aviation Trip Planning)/Flight Consultant
World Fuel Services
Gauteng, South Africa
1d ago
source : findojobs-za

At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000- strong professional team.

Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.

Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

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wfscorp.com / en / privacy-center.Trip Support Specialist (Aviation Trip Planning) / Flight Consultant / Flight Planner vacanciesJohannesburg, South AfricaTrip Support Specialists (Aviation Trip Planning) / Flight Consultants / Flight Planners required within the rapidly expanding Johannesburg, South Africa office of one of the world’s leading suppliers of aviation trip support services and aviation fuel!World Fuel Services Corporation is a global leader in the downstream marketing and financing of aviation, marine and land fuel products and related services.

With revenues in excess of $30 Billion, a global footprint of 48 office locations serving over 200 countries and territories, and over 4700 employees based in 25 countries, World Fuel Services offers its customers a value-added outsource service for supply, quality control, logistical support and price risk management.

WFS, www.wfscorp.com is a publicly listed company (NYSE : INT), headquartered in Miami, Florida and currently ranked # 92 on the Fortune 500 List.

The roles will be responsible for assisting in daily operations and tasks within flight operations. Under general direction, maximize international trip support service and customer relations with new and existing clients, providing superior customer service and communicating all of WFS’s products and services to WFS’s existing or new customers.

Responsibilities : Responsible for Quality assurance of all aspects of their managed trips

  • Responsible for assisting in establishing and providing an unmatched quality of service and communication to all WFS Customers
  • Responsible for improving and enhancing the customer relationship
  • Responsible for incoming operational communications, including phone calls, faxes, emails, and SITA / AFTN traffic
  • Responsible for assuring that all trips are current and updated in a timely manner based on the most recent customer communications
  • Responsible for Loading all flight request into operational system
  • Responsible for day-to-day operations requirements such as but not limited to the following :
  • Arranging ground handling, permits, customs services, hotels, transportation and Fuel
  • Assisting with fuel quotes and / or arrangements after normal business hours
  • Back up flight planner and *meteorologist (*where applicable / qualified)
  • The flight consultant is responsible for global flight planning. This includes creating ATC routes, canceling / refiling / delaying flight plans as required, solving Eurocontrol route validation issues, reading / understanding / communicating pertinent weather information, and offering ATC route guidance to clients when necessary.
  • The Flight Consultant is responsible for working with the Project Management Teams to perform necessary operational coordination to ensure the success of the flight / project as dictated by the PM team / Ops management.
  • Liaison with Customer Relations and Supporting Services
  • Responsible for monitoring communications after normal business hours and on weekends upon implementation of the storefront operations
  • Must have a firm knowledge of WFS’s products and services and be able to effectively market them to customers
  • Will maintain a professional demeanor in stressful situations and negotiations
  • Will market, communicate, and sell all of WFS’s products and services to existing and prospective WFS customers
  • Able to provide expert level of support and consultation to WFS customers
  • Helps other employees to accomplish WFS company goals
  • Performs other duties as may be assigned by department supervisor
  • Working Hours : as determined by the Sr Director Global OperationsFlight planning duties where applicable which includes : Computing and preparing flight plans for upcoming tripsAnalyzing, interpreting, and evaluating meteorological information to determine potential hazards to flight safety and determine proper routingsUsing advanced knowledge of meteorology in preparing weather packages for upcoming tripsUsing advanced knowledge of flight planning in preparing the flight plans and packages for upcoming tripsEnsuring flight packages are delivered to the proper emails, faxes, or both in a timely mannerConfirming receipt of flight packages with the client, the handler, and / or the hotelLoading aircraft into Navtech or other flight planning system(s)Building routes in Navtech or other flight planning system(s)Provides expert level of support and consultation to WFS customersThe Individual Minimum education certificate at level 12 matric certificate is required.
  • Aviation work experience is essential. This is likely to be gained in the field of aviation trip planning or alternatively as a pilot with experience of supporting the trip planning process.

    Knowledge of the Aviation industry is essential and aviation airport operations experience is essential. This can be gained in either commercial or general aviation.

    Strong customer services skills and experience is essential.Strong organisational skills are essential.Strong oral and written communication skills in English is essential.

    Strong stakeholder management skills and team working skills are essential.The ability to speak Afrikaans alongside English is desirable.

    The ability to process data quickly and accurately is essential.Strong IT skills across the MS Office product suite is essential.

    The ability to work independently with minimal supervision is essential.Ability and willingness to work across a shift plan than covers day, night and weekend working is essential.

    Aviation Dispatch Certification - FAA or FOO or equivalent highly desirable.Expert problem solving skills and ability to work independently are essential.

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