Clinic Patient Care Officer
LNH Recruiters
Johannesburg, South Africa
3d ago
source : Job Placements

Should you be interested in this role, please apply by submitting your CV and supporting documents to faxmail

Please note that there are no costs involved to the candidate in the recruitment process. We do not charge candidates any fees to apply.

Our client has a new opportunity for a Clinic Patient Care Administrator

The Role :

The Patient Care Administrator plays a vital role in the smooth day to day running of the clinic.

Daily Responsibilities :

  • Delivering outstanding levels of patient care and service
  • Receive and record patient enquiries accurately, quickly and politely either via phone, email, in-person or Live Chat
  • Ensure accurate data entry into the patient management system - booking & managing of appointments, handling incoming communication and General outgoing communication
  • Provide an efficient, friendly and responsive service to patients
  • Maintain, monitor and control accurate stock levels at the clinic
  • Work methodically and accurately
  • Refer pharmaceutical queries to a pharmacist and clinical queries to the appropriate doctor when necessary
  • Ensure the clinic is kept orderly, clean and create a peaceful and welcoming environment for patients
  • Ensure all daily parcels / letters are received and dispatched correctly
  • Remain up to date with Clinic communications and updates to the website to answer patient queries
  • Take on additional day to day activities / tasks that may be required within the scope of the role
  • Skills and Experience : Matric Certification

    Matric Certification

    Previous relevant experience in a similar role

    A commitment and passion for delivering outstanding levels of Patient Service

  • Be highly organised, methodical and efficient with an eye for accuracy
  • A professional, warm and efficient telephone manner
  • Strong communication and interpersonal skills / ability
  • Excellent keyboard and PC application skills including Microsoft Office
  • High level teamwork and relationship building skills
  • Be self-motivated and results oriented, with a drive to succeed
  • Ability to work in a dynamic, fast-moving, sometimes pressurised environment
  • Remuneration and Benefits :

    R 25000 with benefits, perks and bonus year end

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