Assistant Technician
Gilbarco Inc
Natal, Kwazulu, Africa,Africa
1d ago

Description

JOB TITLE Assistant Technician

DEPARTMENT Technical Services - Retail

REPORTING TO Technical Manager

LOCATION Durban, Kwazulu Natal

ADDITIONAL INFO

Willing to do after hour callouts

Willing to travelling long distance when needed

PURPOSE OF POSITION

The prime objective is to assist the technicians on site with installation, repair and maintenance of fuel management systems ie.

ATG, Pumps and E Fuel equipment

To ensure that service and maintenance calls are attended and completed within set SLA’s.

KEY RESPONSIBILITIES

  • Calls are resolved first time of attendance
  • Ensure that quality of work done is exceptional at all time, maintain housekeeping.
  • High level of professionalism is maintained
  • Provide detailed information on the Job card
  • Report on incident and near misses
  • Ensure that safety compliance is always adhered to
  • Ensure that safe driving is always practiced including but not limited to Over speeding, usage of cellular phones while driving, seat belts etc.
  • Ensure that proper PPE is always worn
  • Ensure relevant paperwork Job cards are submitted on time daily
  • Assist with van stock to ensure it is maintained and used stock is always booked out of the van stock and replenished
  • Provide feedback to the office where required that you communicate effectively when delayed etc.
  • First Aid / Fire watch duties on site
  • Assisting technicians with installations, repairs and maintenance
  • Assist with all hsse including checklists and inspections.
  • All Training must be attended and refresher courses requested if required.
  • Project offices
  • Other internal departments
  • Sub-Contractors
  • MEASURES OF PERFORMANCE (INDICATORS)

    Leading

  • 98% Calls competition within SLA Times
  • 100% Feedback / communication to Schedulers
  • 98% Support to other team members
  • Lagging

  • Calls are resolved first time of attendance at 95%
  • Ensure that quality of work done is exceptional at all time, housekeeping is maintained.
  • High level of professionalism is maintained at 100%
  • Arrive on site on time at all times at 100%
  • 100% Accuracy of information on the Job card and all paperwork
  • Qualifications

    PERSONAL QUALIFICATIONS & EXPERIENCE

    Education / achievements

    Matric with at least N4 in electrical, Mechanical or electronics engineering

    Diploma in Electrical / Mechanical / Electronics Engineering

    Experience / Knowledge

    At least 1 years working experience as a Field technician.

    Specific Skills

  • Proficient computer skills
  • Accuracy, efficiency, and reliability are key skills to be successful in this position
  • Ability to communicate quickly and effectively both written and verbal
  • ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

    Utilises Critical Thinking

  • Thinks through and analyses complex problems, challenges and drives to root cause.
  • Moves Strategy to Action

  • Prioritizes effectively, acts with speed and agility.
  • Listens & Responds to Customers’ Needs

  • Demonstrates deep understanding of customer expectations and end user needs.
  • Dedicated to exceeding customer expectations.
  • Seeks information from customer feedback to improve.
  • Solves problems

  • Looks beyond the obvious symptoms to uncover their underlying root cause (5 Whys).
  • Apply
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