BMC Data and Configuration Analyst
PNet (Pty) Ltd
Western Cape
4d ago

BMC data and Configuration Analyst DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO :

  • Data mining and filtering of raw user management data
  • Perform administrative tasks and technical advice for the relevant software applications within the IT area
  • Engage with all parties on systems and user permissions
  • Audit all personal user administration
  • Assist high level specialist with decommissioning and listed servers
  • audit purposes
  • Assist with planning of operations related systems layout and architectures in order to meet current project deliverables.
  • Investigation of any configuration related anomalies. Taking corrective actions as per case by case , provide investigation and escalation to high level specialist
  • Assisting with implementation of minor changes where the risk and impact is low
  • Interact with vendors when required
  • Completing / contribution to reporting when required
  • Completing / contributing to service or process documentation when required
  • Execute verification control
  • Update and maintain product catalogues

  • ITIL v2 or v3 Foundation Certification or an overview or understanding thereof
  • 5-10 years’ experience in multi-disciplined IT environment
  • Must be familiar with Service management issues and practices
  • Experience in using structured methodologies for the analysis, design, implementation and evaluation purposes
  • Experience with EIT software applications
  • Exposure to ITSM (Remedy, Service Now) tools will be advantageous
  • Exposure to Asset and Configuration Management will be advantageous
  • Exposure to BO reporting and or report writing skills will be advantageous
  • Basic / intermediate network knowledge and experience
  • Exposure to Infrastructure Change management will be advantageous
  • Exposure and understanding of BMC / Discovery tools *outputs will be advantageous
  • Understanding of basic SQL
  • Personal Competencies

  • Ability to think and interact logically
  • A natural curiosity
  • The ability to work in a team and to be proactive around self-learning
  • The ability to work under pressure and to tight deadlines
  • Willingness to assist with additional tasks given to the team
  • Interpersonal skills
  • Good judgment skills
  • Good communication skills
  • Behavioural traits such as attitude, motivation and time management
  • Be prepared to perform standby duties and work irregular hours if required
  • CTC including Benefits

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