End User Support Technician
Datacentrix Holdings Limited
Johannesburg, ZA
1d ago

We currently looking for 3 End User Support Technicians to be based in Bloemfontein to provide efficient and effective customer service to the Customer.

This is a contract position for 3 months.

Minimum Certification :

  • Valid driver’s licence
  • Clear criminal record
  • General :

  • New equipment installation, such as workstations, peripherals, assecories, etc.
  • Deployment and installation of workstation software inclusive of system software, productivity software and applicable driver software
  • Maintenance. Onsite technical support
  • Entry level network troubleshooting and repair
  • Relocation of computer equipment as per operational requirement
  • Extensive troubleshooting and resolving hardware or software fault, replacing parts as required and updating the resolutions on IT Service management systems.
  • Supporting and assisting in the roll out of new software or applications
  • Testing and evaluating new technologies on request
  • Technical Hands-on support during special events(conferences, skype sessions, video conferences, livestreaming , mass Wi-Fi connectivity)
  • Executive support during national off-campus conferences and break-a ways
  • Administration :

  • Comprehensive Daily Activity reports
  • Compile Incident / escalation report
  • Weekly and Monthly reporting
  • Bi-weekly oversight report on performance and service requirements
  • Minimum Certification :

  • Valid driver’s licence
  • Clear criminal record
  • Grade 12
  • Apply
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