Manager, VAF Disposals
Standard Bank
Western Cape, South Africa
11d ago

Job Details

Group Shared Services : driving operational excellence, transparency and continuous improvement across our business, by leveraging scale, capabilities and innovation.

Cost Efficiency

  • Ensure rigorous cost focus to support the achievement of cost targets, including continuous improvement, optimisation of processes and new sourcing approaches.
  • Service for Value

  • Continue to implement innovative approaches to provide quality service to clients that is appropriate and adds most benefit (leveraging our partners’ expertise) through a Service and vendor management Framework (supported by MI and dashboards
  • Risk Management

  • Deliver services in accordance with prevailing internal and external requirements and proactively mitigate risk through an effective control framework
  • Flawless Execution

  • Ensure high quality execution of transition, change, optimisation and automation initiatives
  • Engaged People

  • Empower our employees to make a difference through the implementation of our people programmes with emphasis on a continuous improvement culture
  • Key Responsibilities / Accountabilities

  • Capacity Building
  • Performance Management
  • Vendor Management
  • Any ad-hoc function delegated by Head or Executive
  • Improved recovery rate
  • Improve turnaround time
  • Efficiency and effectiveness
  • Quality of relationships gained or sustained
  • Thoroughness and quality of the work
  • Cost benefit derived from the outputs of the job
  • Customer satisfaction
  • Ability to find savings
  • Processing efficiency
  • Number of complaints decreased due to effective communication
  • High Quality and accuracy of work
  • External With vendors, Auctioneers. Valuators
  • Building and maintaining a sound and effective working relationships with team members and other departments
  • Preferred Qualification and Experience

  • At least 4-6 years in a VAF (sales and / or credit) environment
  • VAF and Collections experience at least 3 years
  • Credit experience at least 3 years
  • VAF related knowledge including valuations, trends
  • Knowledge / Technical Skills / Expertise

  • Knowledge of end to end VAF process
  • Knowledge of assessments / valuations
  • Knowledge of consumer behaviour
  • Knowledge of banking industry
  • Apply
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