As a LBU Quality and Operational Excellence Manager, you will be part of the Business Function Quality & Operations Division based in Modderfontein.
As a LBU Quality and Operational Excellence Manager you will be responsible to assure the effective implementation, maturity assessment and improvement of all processes along the entire value chain to improve customer satisfaction and increase profitability in a safe working environment across the local business in conjunction with Hub and BU Business leaders.
Your tasks as a LBU Quality and Operational Excellence Manager will include the following :
Define and develops Q&OpEX strategies or Programs for the local unit.
Monitor progress, analyze Q&OpEx Key Performance Indicators (KPIs) and act on deviations from targets. Act as facilitator for discussions, coach teams for improvements or problem solving.
Drive or promote functional or organizational strategic thinking for more efficiency .Provide expert advice that results in more efficient activities, Advances Q&OpEx by constructively challenging the way the team works together to achieve superior outcomes.
Initiate and drive application of Hub-wide best practice frameworks across the entire value chain to embed a culture of excellence in operational performance.
Perform business process assessments and Re-designs business processes to incorporate changes for process improvements. Identify and eliminate root causes of cross-
functional processes for greater efficiency .Assesse innovative improvement processes by looking at whole value chain.
Ensure that the local organization has an effective Quality management system. Develop quality management trainings, systems and strategies for own organization.
Challenge and continuously improve quality management systems and processes. Ensure quality management principles are applied across whole value chain including external contributors.
Able to analyze situations that permitted non-conformance and lead others in the permanent resolution of these issues. Initiate remedial mitigation actions within business in response to identified systemic risks.
Drive early identification & escalation of customer issues using a pyramid model of capturing T5Q issues at all management levels in the organization and facilitating faster resolution with the support of HUB Support line (ASAP) and / or leadership team decision making.
Engage with Customers and local or global ABB resources to ensure that customer issues in multi Business Unit supply contracts are resolved in a coordinated and timely manner to the satisfaction of stakeholders.
Routinely visits customers to promote long term relationships and document trends and emerging issues. Advocate for the voice of the customer (VOC), sets high standards, targets and goals for customer satisfaction.
Utilize a portfolio of tools, knowledge and techniques for translating customer issues into actions, Assesses existing processes and strategies in relation to customer satisfaction and needs.
Guide, motivate and develop direct and indirect subordinates within HR policies, for the benefit of both ABB and the employee.