Business Change Manager: Data & Information Management
Tygervalley, Western Cape, South Africa
5d ago

What will you do?

The Purpose of the job is to provide data management and business intelligence services for Santam Group that spans across all stakeholders.

The Santam Group companies that will be serviced by the incumbent are Santam Ltd, Santam Namibia, Mirabilis, Centriq Insurance Holding, Emerald Risk Transfer, Echelon Private Client Solutions, Hospitality and Leisure, Stalker Hutchinson Admiral, Brolink (Pty) Ltd, MiWay Insurance, Santam SI (Pty) Ltd, Vantage Insurance Acceptance (Pty) Ltd & Snyman & Van Der Vyver (Pty) Ltd.

The BCM Data and Information Management will be responsible for the direction, coordination and implementation of Santam’s Group and Business Units data strategy.

This will include designing and implementing a future state of data and tools to be able to be shared across the group. The BCM for Data and Information Management will assist in ensuring a complete view of data throughout the portfolio of activities taking place within the Group and Business Unit level.

Group level collaboration with identified projects, programmes and data management strategies are a key aspect of the role.

The BCM : Data will provide the following key services :


  • Ensure portfolio alignment and prioritisation with strategy / business objectives
  • Facilitate development of future initiative roadmap in support of the business strategy / objectives
  • Facilitate concept designs across individual business units and the Group
  • Prepare business cases
  • Initiate projects & assist contracting of appropriate resources

  • Ensure appropriateness, quality & completeness of solutions (e.g. review of business requirements, process designs, solutions provided & test plans)
  • Ensure project / scope alignment with business case / business objectives
  • Support appropriate governance e.g. appropriate Steerco, DPF, SDF, etc.
  • Support change management and give input to approach and strategy
  • Build strong partnerships with Business Owner, Product Owners, Project Manager, other IT Development Managers and external vendors
  • Monitor BU Portfolio budget

  • Support transition of project to operations / BAU
  • Provide support required to embed new and changed processes and solutions to become BAU
  • Support benefits realisation & monitoring
  • What will make you successful in this role?

  • Participate in data strategy formulation in order to conceptualise change programmes, projects and initiatives
  • Engage with stakeholders to obtain an understanding of their data and business intelligence demand
  • Develop and maintain partnerships with stakeholders to facilitate accomplishments of data demand and objectives
  • Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data quality practices
  • Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups
  • Collaborate and maintain relationships internally by communicating business demand and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders
  • Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Santam
  • Responsible for implementing a wide range of data management services on data as required by the portfolio
  • Identifies data quality concerns, conducts root cause analysis and provides feedback to the relevant governance forums and data management competency centres
  • Be consulted for input on, and be informed of, all data management services as they relate to data
  • Share operational risk related knowledge, resources and practices (e.g. internal loss data, trends and industry benchmarks) with team and stakeholders during formal and informal interaction to enable up-skilling in the organization
  • Obtain buy-in for developing new and / or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholder’s businesses by highlighting benefits in support of the implementation of recommendations
  • Delivery of demand for data, reporting and business intelligence services
  • Provision of specialised data services to identified stakeholders
  • Manage conflict from time to time between Group overall position vs that of the individual Business Unit objectives

  • Bachelor’s Degree - applicable major preferred (Management Information Systems, Computer Science, Business
  • Management, Project Management, Process Engineering, Statistics / Applied Math,)
  • DAMA certified data management professional (CDMP) or similar data management certification
  • Minimum 10 years experience at a Management
  • 5 years’ experience managing the BU portfolio and delivering solutions to the respective BU’s
  • 5 years strong Data Management experience will be advantageous
  • Experienced in dealing with external suppliers and offshore business partners will be advantageous
  • Qualification and Experience Degree or Diploma with 10 to 12 years related experience. Knowledge and Skills Planning and monitoring of applications developmentPerformance and security assessmentsIT governance and complianceProject OversightReporting and Administration Personal Attributes Organisational savvy - Contributing through othersManages complexity - Contributing through othersPlans and aligns - Contributing through othersOptimises work processes - Contributing through others Build a successful career with us

    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things.

    We pride ourselves in helping our employees to realise their worth. Through its business clusters Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office the group provides many opportunities for growth and development.

    Core Competencies Cultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates - Contributing through othersBeing resilient - Contributing through others Turnaround time

    The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

    Our commitment to transformation

    The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

    The Group's Employment Equity plan and targets will be considered as part of the selection process.

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