Head of Risk SSA
Johannesburg, SOUTH AFRICA, South Africa
15h ago

Job Description

Reporting to the Regional Risk Officer for CEMEA, the Head of Risk will be responsible for end-to-end Risk Management for the Sub-Sahara Africa sub-region including ERM, Operational Risk Mgmt, Credit Settlement Risk and Ecosystem Risk (Fraud & Data Security).

The Head of Risk for SSA will have sub-regional responsibility for championing security in the industry and maintaining the integrity of the payments ecosystem.

This complex and fast evolving ecosystem includes issuing and acquiring banks, merchants, cardholders, service providers such as processors, payment facilitators and regulators.

The successful candidate must collaborate effectively with the Visa SSA Leadership Team, Visa CEMEA hub & global functions including Government Engagement, Technology, Innovation, Risk Consulting, Client Services, Global Product and Merchant Solutions.

The Risk Head will develop security priorities and execute strategies to prevent fraud, enhance user authentication, safeguard sensitive data, identify and respond to data breaches and prevent the misuse of the payment system for unlawful purposes.

The Risk Head will also be responsible for representing Visa's Credit Settlement Risk policy so as to protect Visa against financial loss in the case of a failure of an issuing or acquiring bank.

The Risk Head will play an important role in shaping Visa's enterprise and operational risk strategies during a period of rapid innovation in the payments industry.

From enabling new channels (e.g., ecommerce / mCommerce) to incorporating new technologies (e.g., Tokenization, payWave, HCE, NFC) and expanding payment ecosystem (e.

g., Third party service providers, regulators), the Risk Head will have the opportunity to lead Visa's sub-regional leadership team and clients to mitigate risks and innovate responsibly.

He / she will be a catalyst for transforming the SSA risk strategy and solutions for issuers, acquirers and merchants, with the end goal of championing payments security & forging deeper client relationships.


  • Develop and execute a comprehensive risk plans that is consistent with local market landscape, country priorities and global risk strategy
  • Execute both internal and external risk management programs
  • Lead client forums (e.g., Risk Executive Councils., fraud working groups)
  • Lead the Visa SSA Risk Committee agenda and meetings
  • Promote & support client adoption of Visa risk products / solutions / initiatives
  • Identify new, creative "win-win" methods to reduce and mitigate payment system risk, fraud and cardholder data security risks
  • As a member of the SSA Leadership Team, serve as a trusted & strategic advisor to the SSA Group Country Manager on all risk-related issues
  • Prepare reports, briefings and other written products to update executive management on risk activities, issues and opportunities
  • Convey risk-related trends and developments to local country manager and leadership team through regular reporting
  • Synthesize marketplace feedback regarding the effectiveness of Visa's risk management strategy and programs; benchmark Visa'
  • s performance relative to other payment networks and participants

  • Guide Visa's proactive risk communications and collaboration across all of these stakeholders so as to advance the safety, security and long-term growth of the Visa payment system
  • Lead the responsible innovation initiative by assisting Visa and its clients mitigate risks and embrace new technology improvements
  • Assess emerging / innovation risks and new business models
  • Leverage local insights to contribute to Risk thought leadership
  • Guide clients through payment innovation complexity
  • Manage relationships with issuers, acquirers, merchants, fintechs, service providers, regulators and law enforcement to :
  • Resolve fraud & data breach events
  • Provide stakeholder training
  • Respond to ad-hoc queries & analytics requirements
  • Identify opportunities to enhance the payment ecosystem and advance risk management best practice
  • Support constructive relationships with local market regulators and law enforcement agencies
  • Qualifications

    Professional Risk Experience

  • Track record for successfully identifying and mitigating enterprise and operational risk for a complex, global company in a regulated industry
  • Experience protecting consumer and corporate data through the development and implementation of rigorous compliance & rules management processes
  • Demonstrated approach to risk management contributing to brand and business growth
  • Strategic and Analytic Skills

  • Understands both at a strategic and operational level the myriad risks facing the business; drives down to root causes to assess the severity of the risk, the cost of remediation, and develops an appropriate action plan
  • Maintains strong personal base of knowledge with respect to risk management, industry practices, trends, and issues
  • Collaboration and Communication
  • Works cross-functionally with technology and with business unit heads to deliver insights that drive key business strategies and decisions
  • Works effectively with clients and external stakeholders - banks, fintechs, processors, regulators
  • Proven ability to influence, collaborate, and work in matrix environment
  • Executing for Results

  • Intellectually curious; finds stories in the data, asks the right questions, demonstrated track record of mining data & intelligence for game-changing insights that generate big impacts
  • Gets things done; relentlessly focuses on results; aligns efforts with business objectives
  • People Leadership
  • Provides leadership, sets vision, and motivates a team
  • Experience developing talent and infusing knowledge and experience across wider organization
  • Other Exposure and Education

  • Global and deep knowledge of the payments industry and the major trends affecting the major stakeholders, including regulatory, market environment, competitive landscape, technology and the rising threat of data breaches
  • 12 15 years of experience in leadership across technology products / solutions, or similar years of experience in a leadership position within a financial institution, potentially as a key customer for Visa'
  • s services on the client side

  • Solid general management background, with proven track record in strategic thinking, financial planning, risk management, relationship building and project leadership
  • Extensive international experience or work experience in a multinational corporation preferred
  • Undergraduate degree from top-tier institution required. Graduate degree with a focus on general management will be preferred.
  • Additional Information

    Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

    Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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