Field Support Technician
Tower Group
Johannesburg, Gauteng, ZA
3d ago

Field Support Technician

An opportunity has become available for a suitably qualified and experienced Field Support Technician within the water metering industry.

This position is based in Johannesburg.

The candidate main job purpose will be to assist with all technical support to customers and field technicians

The support technician will be based in Durban and reports to the CSD manager.

SUPERVISORY

  • Supervision of Field Technicians.
  • Task allocation.
  • Serve as escalation of difficult queries and issues arising from technicians.
  • CUSTOMER CALLOUTS

  • Ensure all callout equipment is maintained and monitored.
  • Customer Communications (callout scheduling).
  • Firstline support for trouble shooting.
  • FIELD INVESTIGATION

  • Evaluate product that is returned from the field suspected of being faulty (special investigations).
  • Assist development team with the evaluation of field returns.
  • Assist with Field investigations on site.
  • Customer Call Outs tickets completion and review.
  • Ensure that FST / utiliPro procedures are adhered to.
  • CUSTOMER SOFTWARE DISTRIBUTION

  • Test and verification off FST software before distribution.
  • Ensure monthly customer security codes are updated.
  • GENERAL AND ADMINISTRATION

  • Administering the distribution of product user manuals.
  • Onsite and remote training assistance.
  • Submission of required and requested reports.
  • Education and Experience

  • Grade 12 / N4 (Matric)
  • Experience within the water metering industry is essential
  • Technical / Plumbing experience will be an advantage.
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