Field Support Technician
An opportunity has become available for a suitably qualified and experienced Field Support Technician within the water metering industry.
This position is based in Johannesburg.
The candidate main job purpose will be to assist with all technical support to customers and field technicians
The support technician will be based in Durban and reports to the CSD manager.
Supervision of Field Technicians.
Serve as escalation of difficult queries and issues arising from technicians.
Ensure all callout equipment is maintained and monitored.
Customer Communications (callout scheduling).
Firstline support for trouble shooting.
Evaluate product that is returned from the field suspected of being faulty (special investigations).
Assist development team with the evaluation of field returns.
Assist with Field investigations on site.
Customer Call Outs tickets completion and review.
Ensure that FST / utiliPro procedures are adhered to.
CUSTOMER SOFTWARE DISTRIBUTION
Test and verification off FST software before distribution.
Ensure monthly customer security codes are updated.
GENERAL AND ADMINISTRATION
Administering the distribution of product user manuals.
Onsite and remote training assistance.
Submission of required and requested reports.
Education and Experience
Grade 12 / N4 (Matric)
Experience within the water metering industry is essential
Technical / Plumbing experience will be an advantage.