Collections Team Lead (JB809)
Educational Requirements :
At least 1 year experience within a supervisory role
At Least 2 years’ experience in a call centre environment
Computer proficiency : MS Outlook MS Word, MS Excel and internet explorer
To provide supportive and motivational environment for collections clerks to achieve their targets
Supervision of collections Agents and ensuring direct reporting lines are trained and working efficiently
Ensure productivity targets are achieved
Manage the daily operations of agents including productivity and rand value
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