Data Operations Manager
JTJ Recruitment Support
6d ago
source :
  • Data Operations Manager - JHBIntroductionOur client is a leading telecommunications group that is aggressively growing across South Africa and the African continent is looking for a Data Operations ManagerA data operations manager is responsible for managing the company'
  • s databases and ensure the safety and security of all the data to prevent unauthorised access and information risk Data operations managers coordinate with database administrators to design and support business functions and operations They also implement data handling procedures to organize data accurately and properly dispose of outdated ones A data operations manager reports all system failures and leads network infrastructures to improve the performance of data systemsDuties &
  • ResponsibilitiesOperational AgilityCreate and implement annual plan to achieve assigned KPI’sCollaborate with the DBS management team to develop and enforce procedures and principles;
  • and ensure they are documented and currentCollaborate with the DBS management team to develop and enforce database architecture, policies, procedures and standards;
  • and ensure they are documented and currentDevelop strategies and implement solutions for resource loading, managing schedules, back-ups, restorations and replication and team co-ordinationsDirect and support the activities of the administrators, ensuring a timely schedule of their work deliverables, eg, designs, development, testing, maintenance, handovers etcEstablish and enforce SLAs / OLAs with DBS and business stakeholdersConduct ad-hoc quality assurance procedures with teamsKEY PERFORMANCE INDICATORS : MeasurablesDocumented processes, procedures and principlesDocumented service level agreement and targetsCustomer satisfaction as per surveysDocumented / stored warehouse of unsolved and resolved of problemsMonthly performance reportsCustomer and Business CentricityConsult with the client with regards to system interfaces &
  • the functional impacts on specific functionalities of the systemsProvide advice, specialised services and integrated DBA solutionsOversee the compilation of various documentation for the team and ensure relevant and consistent communication takes place within DBS and in with businessMeasurablesCustomer satisfactionInformation packages provided and accepted by the userInformation ReportsApproved and updated documentationCustomer feedback and status reports Capability DifferentiationDrive innovative solutions to reduce costs within Operational Delivery Services and the broader DBS where possible, eg, automationConduct research on emerging products, services, protocols, and standards in support of service desk technology procurement and development effortsExpand IT Technical capabilities by obtainingMeasurablesContribution to DBS Cost Saving PortfolioRepository of research to improve customer service with service operation, eg case studies, industry trendsQuarterly reports on training progress for staffBiannual updates on formalised training plan (as per PDP) People ManagementSet meaningful performance targets for all employees and clearly outline efforts required to reach deliverablesSupport, coach and mentor staffDevelop and agree upon standards against which to measure behaviour and performance up frontAssess performance and behaviourProvide regular, constructive feedback and reinforcement regarding performanceWork with staff to create individual development plans addressing employee and business needs, encouraging employees to participate in learning opportunitiesProvide developmental assignments to staff based on career interests and business needsManage team performance, promoting cohesiveness and taking corrective action where necessaryMeasurablesTimeously submit signed individual scorecards and performance contracts to relevant stakeholdersSigned-off individual scorecardsProof of developmental assignments and coaching sessions attended are availableMiscellaneousPerform any other work-related duties and responsibilities that may be assigned from time-to-time by management WORKING CONDITIONS : This position is office based and no travel will be requiredExtended work hours where applicable to meet deliverablesDesired Experience &
  • QualificationB-Degree in an Information Technology related field is compulsory (honours is preferable and masters in advantageous)Demonstrated in-depth knowledge of the Service Operations environment for a minimum of 5-6 years, with knowledge of databases being a specialityCertification in cloud and or hybrid database environments requiredITIL Certification is compulsory (practitioner level or above preferred)3-4 years’
  • supervisory experience in an ICT environment, preferably telecomsAbility to effectively prioritise and execute tasks in a high-pressure environment TECHNICAL SKILLS : Applications design and DevelopmentThe design, development, programming and deployment of specialised programs or sets of specialised programs and associated documentation designed to carry out particular tasks in an organisationDatabase ManagementThe protection of the organisation’
  • s data - preventing legal and compliance risk and keeping data-driven applications performing at their best This includes performance monitoring and tuning, storage and capacity planning, backup and recovery, data archiving, data partitioning, replication, masking, and retirementBusiness AcumenApplies commercial insight to deliver a prompt and appropriate response to business matters to influence a positive outcomeSystems AcumenManages functionality and accessibility of all internal IT processes Remains aware of technological advances in the industry and enhances internal systems as and when required Oversees IT costs and deliverablesRisk ManagementIdentifies, analyses, assesses, controls, avoids, minimises or eliminates unacceptable risks to a company Personal Attributes / Behavioral Competencies : AnalyticalSystematically examines and evaluates data or information by breaking it into its component parts to uncover their interrelationships so as to establish trends, changes and to identify risks in order to make meaningful business decisionsPlanning and OrganisingProvides a written account of intended future action to achieve specific objectives within a specific timeframe This explains what needs to be done, when, how, and by whomPerformance drivenPuts in sufficient effort to meet or exceed business and customer expectations both in terms of delivery and quality Able to act without being prompted to Demonstrates a sense of urgency, self-motivation and ownership in work and achieves resultsCommunication SkillsExchanges information, news, ideas and views to create shared meaning Communication occurs between levels, departments and employees Uses appropriate methods of communication and transmits clear, professional messages Checks own understandingManages PressureHandles work related stress, pressure and difficulties Bounces back from obstacles and setbacks, ensuring work continuity Stays optimistic and persistentCustomer CentricityFocuses on meeting and exceeding the needs of internal and external customers by anticipating customer needs, delivering within timeframes and to quality standards, measuring customer reaction and maintaining necessary contact with customers

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