Helpdesk Support EngineerIntroductionAlthough this organisation is over 15 years old and very stable, it has retained it's start-
up energy level. The focus on strong relationships with both clients and staff. The team is energetic, innovative and enjoys continuous improvement, collaboration and knowledge building in a truly Agile manner.
The organization is strongly Microsoft aligned with proven Azure capabilities. Based in the CBD, they have progressive views about flexi-
time and remote work opportunities. You would be rewarded with a monthly bonus program, 18 +days annual leave and numerous other benefits.
It is a highly cosmopolitan work environment with a very flat organisational structure offering a variety of promotional opportunities.
DescriptionRole : Our client is looking for a Help Desk Support Engineer to join their team.Our client supports businesses ranging from bootstrapped start-
ups to large enterprise corporations.As a Help Desk Support Engineer, you will efficiently give technical assistance to their clients.
Responsibilities : 1st line of support for client's business.Providing efficient, technical assistance for incoming queries and issues relating to client's.
Resolve the client's request and you are consistently positive in your approach.ProfileSkills and Experience : Relevant qualification.
3 years' experience. experience with problem solving in a troubleshooting environment with Microsoft Server, Desktop and MAC Operating Systems.
Experience with troubleshooting networks - LAN and wireless networks, firewalls, DHCP, DNS and TCIP.Experience with Office 365, Active Directory and Microsoft Exchange.
Brilliant with a support ticketing system and beating SLA targets.Experience in the following would be a bonus : Experience with Autotask or N-
Able.Microsoft Certified Professional - MCSE, MCITP, MCTS.Cyberoam CCNSP Certified.We offerCompetitive SalaryJob ID : 1002381P