E-Commerce Manager

A1L

Centurion, South Africa, Gauteng, ZA

7h ago

An urgent request exist for an E-Commerce Manager who has strong sales and customer services experience;

Responsibilities and Duties :

Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders etc.

Product data management - ensuring all product descriptions, renders and other product information are up-to-date and that the prices are correct.

Listing new products on website.

Overall management of e-commerce stock - plan and maintain a sufficient stock holding, forecasting etc.

Maintaining the general website content - uploading blogs and recipes, website FAQs etc.

Work with e-commerce channel manager to plan and implement strategies to ensure profitability and meet sales targets.

Work with the social and digital marketer as well as rest of the marketing team to drive traffic, plan promotions and increase revenue.

Design and prepare monthly reports on e-commerce / website metrics (Web Analytics - monitor and measure site performance, report on product sales etc.)

Customer service daily communication with customers to answer and resolve customer queries.

Work closely with web development and technical teams to assist with website improvements.

Daily communication with third-party service providers (couriers, warehouse, loyalty and rewards partner etc.).

Budget for e-commerce expenditures.

Additional duties

Maintaining the Prisync product links and send weekly reports to channel managers.

Collaborate with graphic designer and other team members to plan and create biweekly newsletters.

Proofread marketing content to ensure spelling, grammar and scientific correctness.

Creating content (blogs) for website and newsletters.

Professional skills

Technical experience with ecommerce platforms : Wordpress, Woocommerce, Payment gateways, Google Analytics, Mailchimp etc.

Skills

Working well under pressure

Problem solving

Strong communication skills

Excellent attention to detail

Team player

Flexible and responsive to change

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