Application Support Analyst (JB1824)
kontak Recruitment
Johannesburg, Johannesburg Metro, Johannesburg Metro
6d ago

Application Support Analyst (JB1824)

Remote for applicants living in South Africa

R45 000 per month, negotiable

Overview

As the Application Support Analyst, you will work in a fully remote capacity acting as the face of the business dealing with and resolving support tickets.

A solid knowledge of working with SQL, databases and queries is required.

Minimum Requirements :

  • Strong working knowledge of SQL and databases
  • Ability to understand complex SQL queries
  • Ability to write SQL from scratch to aid investigations
  • Well-rounded technical knowledge :
  • Basic understanding of internet principles
  • Basic understanding of networking protocols, devices, web servers
  • Basic SDLC knowledge
  • Exposure to basic financial principles and an interest in the asset management / investment industry beneficial
  • Self-sufficient ability to be pro-active and work towards the resolution of tickets
  • May require work outside of regular hours when required by other teams
  • Duties and Responsibilities :

  • Managing tickets and incidents all the way through to resolution for tickets that don’t require effort from other teams
  • Where required, escalate tickets to various teams within the company and work with them to diagnose and resolve
  • Monitoring system performance and investigate performance issues
  • Monitor and resolve data integration issues
  • Following up on escalated tickets, keeping stakeholders in the loop then finally reporting back with an appropriate response
  • Investigate system generated alerts and issues
  • Identify reoccurring issues and work with the dev team to get them automated or resolved
  • Identify areas in the system for improvement and work with the dev team to make changes to the platform
  • Identify and implement improvements and enhancements to the support team process
  • Support and take ownership of projects to improve the capabilities of the support team
  • Compile and curate support knowledge base content; keep existing knowledge base content up to date
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