The Company
DocFox is a South African-born Fintech rapidly expanding across the United States. Backed by both South African and US investors, including the past Vice Chairman of BlackRock and past Head of Cloud Storage at Google, DocFox automates account opening for challenger banks, crypto platforms, community banks and credit unions.
With over 250 clients, from Gauteng to California, we have built a resilient business that is challenging the status quo and driving innovation for financial services companies in the world's biggest market.
The Role
DocFox is looking for an exceptional candidate to join our US validations team. The role will offer the successful candidate the unique opportunity to join a dynamic and scaling SA-founded fintech company with ambitions of leaving a mark in a highly competitive market.
You will be joining a team that is hands-on in ensuring efficient and accurate document verification for our US based clients, which range from the fastest growing fintech and challenger banks to well-established community banks and credit unions.
The validations team is a central function within the company, as such you will work alongside the onboarding and support teams.
Your job will be to analyze customer documentation accurately and timeously.
This is an exciting role responsible for the following :
Validating customer documentation submitted by various customers in a timely manner.
This includes :
I. Following logical or chronological steps
II. Completing qualitative checks
III. Capturing document information
IV. Comparing & validating the final set of information.
Must Haves
Working hours : 9pm-6am, with a one-hour lunch break throughout the day
Comfort with uncertainty
Curiosity to figure out solutions and paths forward
Strong communication skills
Ability to work with great care & have strong attention to detail
A thirst for learning and ability to understand new concepts quickly
High energy, positive attitude, and the ability to think creatively and handle multiple priorities
Nice to haves
Bachelor's degree preferable
Prior experience such as administrative or data capturing would be beneficial
1 to 3 Years Data / Administrative / Finance / Compliance industry work experience or equivalent
Excellent English literacy & Computer Skills
The DocFox Values :
Have humble confidence
Give 2% extra
Be transparent
Be helpful
Be Real Have Fun
The DocFox Way :
Professional growth and development.
Supportive and caring team environment
Competitive salary
Opportunities for fast career growth
Ample - and encouraged - paid leave
All the resources and tools that you need to succeed
In order to thrive at DocFox the following would be needed
Being comfortable with uncertainty and curious to figure out solutions and paths forward without complete information and data
Resilience and tenacity to deliver results even when we are up against a tight deadline
Be a patient teacher
Be hungry to learn and grow
Have a thirst for feedback and seek mentorship
Communicating with co-workers & your manager to ensure accuracy where needed
Demonstrating the ability to work independently in a low data environment
Bringing an innovative approach to validating within the prescribed time frames
At times, supporting customers through Zendesk chat & email 
