IT Team Leader (Support)
OBR
Johannesburg, Gauteng, ZA
3d ago
source : Work-Force

Responsibilities

  • Create an inspiring team environment with an open communication culture
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Suggest and organize team building activities
  • Requirements :

  • Proven work experience as a team leader or supervisor in the IT Industry
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Behaviours :

  • Prioritising and managing several tasks at a single time
  • Establishing a good working relationship with wider teams and customers alike
  • Work with a variety of customers to gain a detailed understanding of their requirements
  • Document writing / process creation
  • Knowledge sharing
  • Desirable Knowledge & Critical success factors :

  • Understanding and knowledge of physical infrastructure along with Virtualisation Technologies.
  • Self-Driven Individual with the capability to break out of their comfort zone and technology area
  • Knowledge / Understanding of good information security practice from a technical and management perspective
  • Demonstrable knowledge of ITIL
  • Excellent communication skills at all levels
  • Excellent decision making / problem solving skills
  • Strong planning and organisation skills
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