Technician Fidelity Cash Solutions CashMaster, Durban(Kokstad and Vryheid) Reporting to : Operations Manager CashMaster The above position is vacant at CashMaster in Durban, reporting to the Operations Manager CashMaster Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices.
Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre. Minimum
Matric / Grade 12 / National Senior Certificate Outstanding customer service skills Excellent technical, problem solving and analytical skills Strong written and oral communication skills Ability to work weekends and holidays PSIRA Registered Key Performance Areas : (not totally inclusive) Provide service and customer support during field visits or dispatches Manage all on site installations, repairs, maintenance and test tasks Diagnose errors or technical problems and determine proper solution Comprehend customer requirements and make appropriate recommendations / briefings Produce timely and detailed reports Recordkeeping : Document all actions and call details, job cards completed in detail, group SLA updates etc.
demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level Excellent communication and negotiation skills to persuade and influence others Ability to multi-task and prioritize work schedules Skills Analytical Communication Critical thinking Diplomacy Leadership and team building Change management Project management Persuasion and influencing Judgement and decision making Service orientation Interested candidates whose credentials best match the requirements can send their CVs before close of business on 30 September 2020 to : Email address : zsiwisa fidelity-services.
com We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.
Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE