Time Type : Full Time
Relevant Tertiary Qualification in Logistics, Supply Chain Management Industrial Engineering, or Inventory Management
Additional Computer Skills
Knowledge of ERP, RECAP, CRM and WMS systems
Highly proficient in Excel / PowerPoint for data management and reporting
2-5 years relevant experience in retail industry
2-5 years’ experience in planning, scheduling & balancing of workload
2-5 years’ experience in a warehouse environment
2 Years’ experience in Customer Services and dealing with all levels of functions from clients and employees alike the Warehousing or Solutions environment
2 Years’ experience in Customer Services and dealing with all levels of functions from clients and employees alike the Warehousing or Solutions environment.
Intricate understanding of work balancing and capacity planning between multiple departments within an operation to find synergies to be able to achieve the highest output from a limited amount of resources
Extensive knowledge of Inbound, Outbound and Return processes and workflows
Sound and proven skills in Planning, Organising, Directing, Controlling & Monitoring.
Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
A sound understanding of the Supply Chain.
Good interpersonal skills for client account management.
Must be able to build and maintain strong relationships with customers
Must have the ability to handle conflict on a tactical and operational level
Must be able to communicate effectively and efficiently with all levels of management
Punctuality and good time management skills are essential elements for this position
A good understanding of MRP management principles
Very good mathematical & analytical skills, and ability to think logically
Must be able to work under pressure
Taking responsibility and accountability
MAIN PURPOSE OF THE ROLE
This role will be responsible for the management and control of daily / weekly / monthly Customer orders :
Planning, scheduling & balancing of Outbound orders across various customer requirements
To build and maintain a strong business partnership with the existing customer. Consciously looking for value adding opportunities to improve and develop current processes and deliverable as per the client contract.
DUTIES & RESPONSIBILITIES
Understand the customer’s business
Understand the customer’s customer requirements
Develop a strong, trusting relationship with clients
Deep understanding and execution of contractual SLAs & KPIs
Adherence to HSE compliance and responsibilities
Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
Create and maintain various reports in line with KPI and contractual obligations.
Control, action, investigate and complete CAPA / RECAP document’s if need be, this includes but is not limited to nil picks, error percentages, KPI requirements, etc.
Complete daily system checks to ensure all data to and from the client system is working
Daily team meetings with planning focus, weekly planning, monthly planning aligned to customer expected order volumes and deliveries for both local and international orders
Ensure client queries are managed daily and necessary escalation and issue resolution is addressed.
Logistics Coordinator / Customer Service :
Daily meetings with Planning team to ensure the bookings are in line with the analysis of the outbound schedules and capacities, compare it to the available resources and create an optimal outbound plan / processing plan to achieve the highest output for the facility considering the following o Processing limitations / advantages due to product types needing processing o Available time to process specific units to achieve required SLA o To achieve on time booking of all customer orders in line with appropriate lead times and within warehouse capacity to ensure on time execution and delivery as per SLA.
o Rebooking of missed deliveries and communication to relevant stakeholders
Ensure on going performance measurement, systems and metrics are used and in line to service excellence and client centricity
Have clear and consistent communication within operations and between operations and the client to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations o Must push back on operations / client when the targets are not achievable and create alternatives to the challenges to ensure best scenario is achieved o Effective resolution to all requests regarding customer orders in the system, which includes cancellation and feedback on current statuses
Job Rotation : Rotation amongst team member in order to gain flexibility and personal growth.
Consistently reviewing data to identify areas of improvement to further improve te output of the operation