A Manager Customer Success Management (CSM) manages a team that connects our clients to Refinitiv’s Trading I&A and Enterprise solutions, including desktop, and feeds.
The CSM plays a vital role in ensuring that our customer’s fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey.
The Customer Success Manager and its team will provide customers with a differentiated customer experience, helping them to realise the full value of our solutions
In a role that is comprised of relationship management, education and deep workflow expertise, the CSM is responsible for successful adoption, retention and workflow expansion of our Trading, I&A, Enterprise solutions within their assigned accounts.
Equal parts trusted advisor and product expert, the CSM collaboratively designs and implements engagements with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his / her accounts.
By transforming our client’s business through user adoption of our suite of solutions, the CSM team creates the conditions for optimal renewal and upsell growth.
Role Overview :
Your Success :
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The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.
With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.
At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.