Dutch speaking Customer Service Representative
Initiate International
Cape Town, Western Cape, South Africa
6d ago

We have an exciting job opportunity for a Dutch speaking Customer Service Representative to join a prestigious airline brand at their offices in Cape Town, South Africa. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer amazing benefits, career advancement, numerous opportunities to visit their international clients and/or one of their global locations for top performers, rewards & recognition – team incentive budget, annual excellence awards, and much more! Join this multi-cultural work environment with colleagues from all over the world today!


Your key job responsibilities as the Dutch speaking Customer Service Representative in Cape Town, South Africa:

  • Assist passengers with pre & post flight departure travel-related queries in customer relations department in Dutch & English languages
  • Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
  • Fully paid product and systems training provided
  • Daily interactions with international passengers with queries and compliments
  • Required to meet specific key performance indicators and meet expected client service levels

Requirements for this Dutch speaking Customer Service Representative job in Cape Town, South Africa:

  • Native/Advanced level in Dutch language: Verbal & Written skills essential
  • Permanent residence permit or South African ID holders only
  • Flexibility to work shifts. Weekends may apply
  • Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred
  • Excellent Computer literacy & technical skills
  • Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
  • Own transport
  • No criminal record

If you meet the above requirements for this Dutch speaking Customer Service Representative job in Cape Town, South Africa, we would like to hear from you!

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