Main Purpose :
An exciting opportunity for a Senior Associate Operations has just become available. The main purpose of this role is to provide the best possible service to all our customers, by servicing and being available to them, with a view to retaining and generating business in order to enhance the company’s profitability.
Key Responsibilities Areas :
Provide a reliable and trustworthy customer service to one of UK’s largest energy provider;
Confirming outbound calls for SMART meter bookings;
Identify and understand customer needs to consistently provide a high quality service;
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner;
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner;
Provide accurate information on products and services to clients to ensure consistency across the organization;
Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty;
Operate customer related information systems to maintain and secure records;
Contribute to the success of the team and the business by achieving personal targets;
Adhere to the company and department standards, policies and procedures.
Qualifications and Experience Required :
Matric / Grade 12 (essential);
6+ months call center experience
Utility experience essential.
Working from Home and the Office
Monday to Friday : 08 : 00 19h00 (GMT)
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