Very high end property in Franschhoek is looking for a Duty Manager.Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates / feedbackDeal with and or escalate guest challenges / complaintsMonitor guest feedback received on check-out and digital platforms and drive feedback via social media platformsEnsure that all guest facing teams maintain a professional and polished look by adhering to the company dresscodeWork closely with Finance and Reservations teamsDrive Guest feedback to the relevant teams and followup / schedule training on challenging feedbackCommunicate occupancy changes to all departmentsTraining on Front Office Procedures / SOPsDriving PIT check procedure (Pre / In / Post) and manage guest profilesManage the monthly reconciliation of Front Office External Supplier AccountsRequirements : Grade12 CertificateTertiary qualification in Hospitality or Hotel ManagementMinimum of 3 years Duty Manager or Assistant Hotel Management experience at a 5* Hotel or similarValid Drivers LicenseAbility to work shifts including night shift.

Certificate in First Aid / Fire Fighting / Health and Safety,would be advantageousCOVID19 vaccination mandatoryPreference will be given to candidates from Franschhoek and neighbouring areas