Job description IT Support company based in Cape Town is looking for an support technician, looking to take this role by the horns and conquer the world one device at a time.
To form part of dynamic and efficient team of go getters, managing support queries, providing excellent customer services.
If you think this is for you, drop us a line. Responsibilities : Provide first line support via on-site, remote, email and telephone Identify, troubleshoot and test issues raised by clients Escalation of issues on any of the Cloud Platforms until your are able to take charge Issue tracking and reviewing resolved issues Adhering to our SLAs Creation of procedural documentation Weekly reporting on tickets log What we need you to do : Please provide the following info / items in addition to your CV, without which your application will not be considered : Please enclose a covering letter motivating your application and including a link to your online portfolio.
Be sure to put Support Technician - Client Placement Position in your mail subject line. Only submissions received via the supplied email address CV o-it.
co.za will be considered; We strongly discourage applicants from contacting us directly and any attempt to do will disqualify the applicant.
Should you not hear from us within one weeks of submission of your application, please consider your application unsuccessful.
Requirements Two years' of experience in customer IT support preferably Good understanding and use of e-etiquette Capable of working well under pressure Strong customer focus Ability to prioritise your workload Good analytical and problem solving skills In depth understanding of the software and equipment our customers are using Excellent communication, listening, questioning, time management and organisation skills Ability to interact confidently with clients and explain the solution in terms they will understand An Independent Thinker, so we want you to think .
out of the box in solving problems! Advantageous One to two years of experience with Windows 7 and 10, Mac, iOS and Android applications Strong Microsoft office skills Administration of Windows servers and desktops.
Knowledge of Active Directory infrastructure (including DNS, WINS, DHCP, Group policies). Experience in Exchange 2010 / 2013 / 2016 environments.
Microsoft 365 Management and Migrations Windows Remote Desktop Services / Terminal Server Knowledge of basic networking and LAN / WAN connectivity and Fibre Backbone A understanding of networking Mikrotik UBNT networking Relationships Management i.
e. 3rd party suppliers. Hyper-V and VMWARE Personal Skills / Attributes Multi-tasker Punctual Attention to detail Thirsty to develop great tech Out of the box thinker Self-motivated, but can excel in a team based environment.
Strong initiative and enthusiasm. Interested candidates can send their CV