Field ATM Technician : Vredenburg
Bytes Managed Solutions
Cape Town North, South Africa
3d ago

Job Description : MAIN JOB PURPOSE

MAIN JOB PURPOSE

Act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First time fix rate and recall rate under the stipulated requirements.
  • Maintain customer relationship
  • Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
  • Maintain and manage sufficient boot stock.
  • Complete administration within time frames as per policies.
  • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
  • Technical support, maintenance, troubleshooting on retail machines and Automated Teller Machines (ATMs).
  • Job Requirements : Qualifications :

    Qualifications :

  • Matric or other equivalent qualification preferable
  • S4 or N6 Electrical Engineering Certificate
  • A + and N + Qualification
  • Knowledge

    Maintain & install IT related equip

    Maintain and install IT related equipment

    Telephonic and remote support

    Windows OS

    Communication (Written and Verbal) - Clear, concise, good command and conveyance of language

    MS Office skills

    Hardware and software support

    Fault finding methodologies

    Experience :

    Soft- and Hardware troubleshooting - 2 years (Essential)

    Skills

  • Computer literate in relevant operating system
  • Mechanical skills
  • Electronic skills
  • Soldering skills
  • Faultfinding techniques
  • Perseverance
  • Attention to detail
  • Dedication to Customers
  • Flexibility
  • Self-Development
  • Integrity
  • Problem Analysis
  • Output orientated
  • Apply
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