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Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.
Scope of the position : : a nameText11 : To provide advanced service engineering support relative to application and growing of company products specializing in both Industrial and Automotive, Rail, OE customers, distributors and end users.
To integrate the knowledge and experience of a Technical Service Representative for the region by coordinating a complete spectrum of technical services to the customer plant and design engineering interface associated with avoidance and resolution of all problems relating to product quality and performance.
Provide technical support for all regions as and when required.The resulting customer relationships are then leveraged to promote Timken bearings and related products and / or services to selected key customers and to support through technical consultation, various bearing and service business development tactics of specific strategy industries.
Provide feedback of opportunities to his / her direct manager to take action. Continue to strengthen customer relationships and grow the business through providing superior technical solutions and support.
To provide analysis, product design, application engineering services, engineering document control and failure analysis within AS9100 and Timken specific procedures (where applicable), to products that are the responsibility of Timken, if and when needed.
Responsibilities (not limited to) : : Maintaining a presence and ever improving relationship with major customers through a regular schedule of service calls and rapid response to requests for assistance with quality and / or performance problems.
She / he uses is Service Engineering experience to provide superior service to customers and be considered as a bearing leader by them.
He also supports and trains his peers with acquired knowledge from previous experience. : Instructing and training customers in all aspects of all Timken products and services.
Proper bearing installation, maintenance and damage diagnosis / prevention practices and to advise / report on any situation which may give rise to product liability concerns.
Rendering technical assistance with specific aspects of bearing application development in support of business renewal with appropriate coordination with and through sales engineers.
Timely reporting of all customer (and distributor) service related activity (includes performance issues, quality complaints, trends competitor activity, new applications, repair opportunities, etc.
Providing any or all of the aforementioned services to specific customers outside of assigned territory on an emergency basis and effectively coordinate responses and corrective actions across business segments and geographic regions (including international : overseas assignments).
Assist with technical queries as an when they arise, and to assist with product development and implementation of new applications.
Assist sale teams in the identification of new product opportunities for the region. : Advise customers on the correct bearing selection / application of Timken's products from interpretation and implementation of customer specification / requirements.
Maintains contact with existing customers to contribute to the maintenance and development of long term relationships.
Provides technical solutions to prevent and resolve application performance problems and thereby maximize operational uptime for strategic customers.
Maintains close links with all internal teams to ensure that any changes or issues are actioned effectively (including warranty and quality).
Build and maintain communication and relationship with customers, gain full insight