Help Desk Support Engineer
Datafin
Cape Town, South Africa
3d ago

ENVIRONMENT :

If you enjoy the challenge and pressure of working in a fast-paced environment, then an innovative FinTech company wants you as their next Help Desk Support Engineer.

You will be required to provide effective hardware, software, desktop & network support to the business for incoming queries and issues via the CRM system and as requested.

DUTIES :

Provide desktop and remote support to CPT and JHB offices.

Installation, configuration and deployment of desktops, laptops, printers and peripheral equipment.

Hardware and software support for desktops, laptops, printers and peripheral equipment, both Windows and Mac.

Support mobile devices (Blackberry, Apple and Android).

Manage users on systems (reset passwords, create new accounts etc) both locally and on Active Directory.

Provide assistance with AV / VC equipment.

Ensure security and upgrades are applied to PCs and Apple devices and kept up to date.

Manage and maintain LAN and WAN connectivity.

Maintain internal firewalls.

Manage and maintain backups.

Maintain logs on servers and PCs.

Log incidents, requests and changes using designated ticketing systems.

Escalate and report faults where applicable.

Train end users on usage of computer hardware and software.

REQUIREMENTS : Qualifications

IT Diploma / Degree.

Any legitimate / valid IT Certifications.

Experience / Skills

Minimum 2 years’ experience in Desktop / Network / Hardware / Software support.

Can handle clerical tasks and a keen eye for detail.

ATTRIBUTES :

Oral & Written Communications : Able to express oneself to provide information to others effectively, recognising that communication is more than just a language that includes tone, style and structure.

Innovation : Ability to come up with new ideas.

Teamwork : Work with and through others

Adaptability : Ability to work in a fast-paced environment with ever changing demands.

Ethically Strong : Ability to interact with people from diverse backgrounds and cultures.

Initiative and Proactivity : Be a self-starter who is able to see the bigger picture and translate challenges into solutions.

Able to work under pressure, to multi-task and prioritise.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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