As an Internal Sales - Spare Parts, you will be responsible for Coordinate Spare Parts quotes and ensure it complies with ABB's and customer's standards, procedures and policies and single point of contact for the customer during the execution of an order received for spare parts.
Your tasks as an Internal Sales - Spare Parts will include the following :
Single point for customer Builds and maintains sustainable relationship with customer. Manage customer requirements and customer enquiries.
Ensure continuous communication.
Coordinate, plan, schedule and oversee all Spare Part related jobs with necessary resources, spare parts and logistics for site.
Contract management Manages customer satisfaction by ensuring that ABB fulfills its contractual obligations and business requirements.
Ensure the required quality is delivered and the health, safety and environmental issues are competently managed. Review the scope of the work and ensures that all parties fulfill their contractual obligations, particularly in regard to claims and contract changes.
Spare Part order process and Manages the order process in a timely manner from quotation to Invoicing and cash collection.
Reporting and documentation Manages all required reporting and documentation. Ensure all necessary data has been registered in a timely manner in the system.
Cooperate and coordinate activities with other ABB units and teams to harmonize Services activities and to maximize Spare Part sales at every opportunity.
Ensure the transfer of Service findings to the product or system.
Minimum 3 to 4 years if experience in the spare part sales (selling spare parts).
Fully Computer literate in Excel, Word, ext.
Experience in SAP (CS Module) will be an advantage.