To identify and understand customer needs, delivering a first class customer service to increase the profitability of the business, remaining committed to treating customers fairly and with integrity.
The scope of the work to be performed will be mainly Inbound Customer Service, the main service lines being :
Key Internal Relationships
Assistant Managers, Deputy / Group Manager, Sr. Group Manager, General Manager, HRBP’s, Training, HR, Quality, Specialists and other Lead Associates
Key External Relationships
Direct Customers, DCA’s and Banks
Must be able to work the following operational hours :