Customer Service Agent
WNS Global Services
Cape Town, WC, ZA
3d ago

Role Purpose

To identify and understand customer needs, delivering a first class customer service to increase the profitability of the business, remaining committed to treating customers fairly and with integrity.

The scope of the work to be performed will be mainly Inbound Customer Service, the main service lines being :

  • Voice Channels Inbound & Outbound (Customer Services & Sales)
  • Emails
  • Income Verification
  • Key Relationships

    Key Internal Relationships

    Assistant Managers, Deputy / Group Manager, Sr. Group Manager, General Manager, HRBP’s, Training, HR, Quality, Specialists and other Lead Associates

    Key External Relationships

    Direct Customers, DCA’s and Banks

    Qualifications

  • Matric / Grade 12
  • Min 1 year in customer service outbound function
  • Experience of working in a customer service call centre environment and data processing
  • Solid understanding of internet terminology, navigation and application
  • Experience in regulated environment is preferable
  • Additional Information

    Must be able to work the following operational hours :

  • 7 days a week, 365 days a year between the hours of 7am 7pm, rotational shifts
  • Public holidays and weekends
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