Unified Communications Engineer
Ntt
Johannesburg, Gauteng
3d ago
source : findojobs-za

Want to be a part of our team?The Unified Communications Engineer is a member of a growing dynamic global team, which delivers exceptional technical service to leading world brands.

The Unified Communications Team ensures our customers enterprise communications services are ready to help achieve their business aims, whether served from the Applicable private cloud, or via cloud, hybrid, and on-premise infrastructures.

Working at NTTThe Unified Communications Engineer is a member of a growing dynamic global team, which delivers exceptional technical service to leading world brands.

The Unified Communications Team ensures our customers enterprise communications services are ready to help achieve their business aims, whether served from the Applicable private cloud, or via cloud, hybrid, and on-premise infrastructures.

The Unified Communications Engineer is responsible for : Delivery of technical services to customers across all geographies using Applicable's ITIL framework, including mature incident, problem and change management processesOwnership of the technical solutions for customersCollaborative teamwork both within the global Unified Communications Team and also across other global teams to resolve technical incidents and problemsKeeping skills relevant and the ability to share knowledgeWorking with project management office to scope, manage and technically drive minor projects based on customer requirements.

Develop and maintain technical design and process documentationParticipate and lead continual service improvement initiativesParticipate in the Unified Communications Team on call rotaSecurity management to ISO standardOther duties as directed by your manager from time to timeExperience : Technical support and / or engineering with a primary focus on Teams, Skype for Business and associated technologiesVOIP, SBC and voice gatewaysAnywhere / Dialogue Cloud or similar contact centre technologiesAssessing call quality, leveraging Microsoft tools as well as applications such as Prognosis and PowerSuiteKnowledge : Microsoft Enterprise Administrator, Teamwork or Communications certificationKey Health Indicators for Microsoft communications technologiesVoice and Video call quality management for Microsoft and associated communications technologiesEnterprise Voice, SIP Trunking, PBX / Gateway (Audiocodes, Sonus, Squire) integrationMedia flows in Microsoft and associated technologiesGood understanding of Voice and Data Networks.

Good understanding of various Voice and Video protocols.Office administration and hybrid integrationsAdvanced Windows administration including Active Directory, DHCP DNSSQL Server database administration including high availability featuresITILUnderstanding of ISO controlsSkills : Technical management of complex incidents and problems through to resolutionExcellent customer service and customer facing skillsMethodical and imaginative troubleshootingPowerShell scripting and cmdletsExcellent written and verbal communication to internal and external stakeholdersResearch efficiently to come up with solutions in short time framesScope, manage and technically drive minor projects based on customer requirementsUnderstand the latest role-relevant technologies, through independent study, lab work, and awareness of the marketAbilities : Effectively work under pressureEffective and efficient collaborative teamworkSelf-motivation and ability to motivate a team to continually grow and improveExceptional ability to understand technical and business requirementsChampion continual service improvement initiativesAnalyse, organise and prioritise work while meeting multiple deadlinesMaintain effective working relationshipsWhat will make you a good fit for the role?

Report this job
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form