Call Centre Manager
People Placements
Nelspruit, Mpumalanga, ZA
6h ago
source : JobVine

Call Centre ManagerMatric and degree / diploma within IT and Call Centre Management within an IT industry.Functional Responsibilities : Ensuring online machines are cross referenced and up to dateEnsuring support is activated when neededAttending meetingsManagement reports on daily / weekly / monthly basisEnforcing contractual obligationsManagementCustomer based & departmental recourses &, both on-

site and remotelyTrack resources on a national basisManage escalationManage the data integrity of the call systemReport to customers and management on outputs and trend analysis.

Functional : Thorough Knowledge of MS Office PackageKnowledge of call centre proceduresExcellent Communication skillsExcellent customer relations skillsManagement SkillsMinimum Qualification Indicator : Matric / relevant degreeDiploma with in ITCall Centre Management3 -

5 years call centre 3 -5 years in a management role

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