Franchise Manager - Cape Town
Cape Town, South Africa
2d ago, a leading South African online retailer, is looking for a highly talented Franchise Manager to join our Cape Town Team.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.

We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include :

  • Assisting in the setting up of SOP’s for all clients across the delivery platform
  • Constantly monitor and upgrade SOP’s where necessary
  • Train and set up new franchises
  • Train SOP’s at a franchisee level
  • Set and maintain service levels of franchises
  • Adherence of franchisees to branch blue print and franchise agreement
  • Set and manage KPI’s at franchise level
  • Regular audits to assess & measure performance
  • Travelling locally in and around an allocated region, as well as travelling to allocated regional branches quarterly
  • Driving the company policies, procedures and brand standards through regular auditing processes
  • Train & guide franchisees towards improved business operations, act as a consultant to the franchisee to drive business success
  • Assist franchisees in the training of their employees
  • Monitoring & measuring branch performance and productivity against SLA’s through system checks and reports
  • Presenting solutions to solve problems to help drive the momentum & success of the franchisees business
  • A FM must be the protector of the brand’ at all times, working towards brand recognition and business growth
  • Attributes required :

  • High energy, self-starter
  • Execution bias
  • Understand how technology works for business
  • Project management
  • System and process orientated
  • Attention to detail while still seeing the bigger picture
  • Understand convenience and customer service
  • Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
  • Comfortable with change and an excellent team player
  • Low on ego, high on delivery and execution
  • Organization & sound communication will be key success factors of a FM
  • Qualifications & Experience :

  • 3 years top management experience
  • Microsoft Office experience in word, excel & PowerPoint
  • Training experience will be beneficial
  • Operational experience managing national or regional operations
  • Previous hospitality / retail franchise working experience will be to your advantage
  • Previous experience in the logistics industry is not required
  • Proven track record in delivery and execution
  • IT or tech savvy will be advantageous
  • The Environment :

  • employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.
  • com being the leading e-commerce company in Africa.

  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback / new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, its all in the execution after all.
  • We love what we do and what we are creating.
  • We seek to Employ an Extra Ordinary Mind who :

  • is respectful but forthright
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is business SMART. Able to think about problems from a business perspective using technical and product input;
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for
  • thinks like an owner of the business
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