A large financial institute in the centre of Pretoria has a CONTRACT POSITION available for an IT Quality Manager for 12 monthsPLEASE NOTE THIS IS A CONTRACT POSITION, PLEASE DO NOT APPLY UNLESS YOU QUALIFY ON ALL THE REQUIREMENTSBachelor’s Degree Computer Science / Information Systems / Informatics or a related IT quality discipline / technical field or certification.
A minimum of 7 years IT Quality Management experience or a combination of equivalent education and relevantExtensive knowledge of IT Quality Management Systems implementationExperience in bringing an organisation into ISO certification will be an added advantageExperience writing IT QMS manuals, related procedures, or work instructionsUnderstanding of IT Quality Systems RegulatoryIn-depth knowledge and use of process improvement and quality management methods, tools, and technology used to create and support defect-free, application software or business operationsExperience with multiple development methodologies (e.
g. Waterfall, Agile, and Hybrid) & differentUnderstanding of applications and / or infrastructureTECHNICAL SKILLSIT Quality Management and ISO 9000 / 1 certifications areThe following certifications will be an added advantage : Six Sigma or relevant quality management methodologyITIL certificationPMBOK / PRINCE2COBIT 5 / 2019 FoundationEstablish and maintain the IT quality policy and quality objectives of the Bank;
Review the current IT Quality Management FrameworkDetermine and establish frameworks, standards and processes and responsibilities necessary to attain the quality objectivesDefine quality management plans for processes, projects or objectivesDefine roles, tasks, decision rights and responsibilities to attain the quality objectives;
Co-ordinate and assist process managers / owners to ensure achieved target maturity levels for all processes across the organisation;
Determine the resources necessary to attain the quality objectives;Develop mechanism to promote the QMS and quality objectives throughout the organisation to increase awareness, motivation and involvement;
Devise mechanisms for determining the needs and expectations / requirements of customers and other interested parties;Establish and define methods to measure the effectiveness and efficiency of the QMS : Develop and standardize metrics to monitor continuing compliance to the defined processes;
Define and maintain quantifiable, goal-driven quality metrics (or measurements) aligned to overall quality objectives covering the quality of individual projects and services,Integrate quality management into solutions for development and service delivery by ensuring relevant quality management practices are incorporated into the definition, monitoring, reporting and ongoing management of solutions development and serviceEstablish a process for continual improvement of the quality managementDevelop reporting mechanisms to communicate QMS performance progress.
Provide recommendations on the way forward regarding IT Quality Manager roleKEY RESPONSIBILITIESDeveloping / reviewing this framework, policies and standards;
Providing guidance and assistance in setting up quality standards and procedures;Adopting and aligning with quality management best practices and standards;
Regularly review the continued relevance, efficiency and effectiveness of specific quality management processes;Monitoring the achievement of target maturity levels for all processes across the organisation;
Monitoring the achievement of quality objectives;Reporting to management and other stakeholders on quality performance reviews and status;
Monitoring processes to ensure compliance with the organisation’s quality management related policies, standards and procedures;
Assessing projects and IT in general and report its findings objectively; andBenchmark the results of the quality reviews against industry guidelines, standards and similar types of enterpriseKey performance measures : Enhanced quality of IT solutions or services that meet the customer’s requirements;
Improved confidence in BSTD’s ability to deliver the desired IT solutions and services that meet the customer’s quality needs and expectations (customer satisfaction);
Prompt identification and effective resolution of quality faults or complaints