Director, Product Management - Common Services
Cape Town, Western Cape
4d ago
source : findojobs-za

Director, Product Management - Common ServicesClickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors.

We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and can connect the dots to achieve success.

In our agile and demanding environment, you will have to ask the right questions and take the smart risks.We are seeking a Product Director to join our team of Champions focused on disrupting a $50B+ market.

This role is deemed essential in managing and growing the portfolio of Common Services that underpin and align our products with our execution plan.

The role will focus on managing a team of individuals each responsible for a component of shared services that is fundamental to the successful growth, adoption, and scalability of Clickatells products.

The role will also form part of the Product Leadership team who works as a unit to direct Clickatells product portfolio to be in line with the overall business strategy.

In this role, the individual will collaborate with Executives, our Engineering, Marketing, and Sales organizations, as well as other Product functions within the company.

Responsibilities of the RoleAs a member of the global Clickatell Product Management and Product Leadership team, the successful candidate will own the end-to-end lifecycle of the assigned portfolio of platforms, portals, products, and various other shared services : Manage the Product team who are custodians of Clickatell's common services, i.

e., Platforms, Portals, Data & Analytics, Billing & Administration tools, and Technical Writing. Lead, mentor and grow this team to be formidable contributors to the execution of Clickatells overall product strategy.

Be a player and a coach.Take ownership of the portfolio you are assigned and create a winning experience for Clickatells customers.

Product Management is above all else a business function focused on maximizing business value from a product.Be outward-focused and develop a deep understanding of the markets and customers that Clickatell engages with and the stage of maturity that Clickatells business is at.

Use the knowledge to plan the right capabilities to roll out at the right time.Develop a good understanding of the technology stack and the level of effort involved to enhance each component, as it will be crucial in making the right decisions to deliver exceptional user experiences.

Ensure effective coordination of common requirements across product teams where features need to be surfaced, provisioned and optimized via any of Clickatells common services.

Drive new common service initiatives and launches through all stages of the product development process including business cases, development, go-to-market, launch scheduling, training, and operationalization.

Manage product planning and delivery into a series of releases, and work with the Engineering and PMO teams to facilitate the rapid and accurate delivery of common service updates.

Be metrics-driven and do monthly and quarterly reporting on key common service metrics to ensure alignment and understanding across the business.

Ensure that you have clear key performance indicators for each aspect of your portfolio and consistently analyze behavior and identify inhibitors and opportunities.

Develop operational procedures and other relevant documentation in collaboration with multidisciplinary teams both internally and externally to ensure optimal adoption of common technology components and processes across the business.

Requirements13+ years experience in product management at a senior level in a high performing environment, where tech and innovation are at the forefront (Software as a Service, Messaging, or Telecom experience is an advantage).

7+ years in a leadership role with people management responsibilities - including providing guidance and direction to product managers and serving as their line manager and coach.

Be customer-centric and metrics-driven. Know how to analyze the market, influence peers, and understand longer term product / market direction by staying informed and aligned with fellow product leaders and executives.

Align multiple teams, products, and strategies with Clickatells overarching product strategy and related objectives. Ensure that the development teams know what the vision of the product is and what the business value and drivers are for each phase / sprint of development.

Possess excellent communication skills on technical and non-technical topics. Candidate will be required to interact with executives, multiple functional areas (Engineering, Design, Operations, Sales, and Marketing), external partners and customers.

Experience in managing software or telecommunication products at various stages of maturity, from legacy to new implementations.

Healthcare, Retirement Fund and Risk Benefit company contributionsQuarterly performance incentivesReimbursable communication allowances for internet and mobile phone billsHalf-day off on your birthday5 personal days leave a year, over and above your annual leaveRemote working (our offices are currently open for essential use only due to COVID-19)Home office setup with laptop, monitor, chair and UPSStronger TogetherClickatell is unequivocally committed to Diversity, Inclusion and Belonging.

We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe.

Our platform is for everyone, and so is our workplace. But it isnt just about a whole lot of different people working together all having their say it is about us creating a place where we all feel that we belong.

Its in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.Clickatell is a privately held mobile communications company founded in in South Africa and headquartered in Redwood City, Californi...

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