Support Services Manager
SYSPRO Canada
Sunninghill, South Africa
1h ago

Description

The Manager : Support Services is responsible to provide timeous product support to SYSPRO offices as well as their team to enable them to support their customers (SYSPRO Corporate, SYSPRO Offices, SYSPRO partners and SYSPRO Customers) and to contribute to the SYSPRO support content that will be made available to internal and external customers.

Qualifications and Experience Required

  • Requires a bachelor’s degree in a relevant field (i.e. Business Management).
  • Minimum of 5 years’ experience in ERP systems.
  • 3 plus years’ experience managing a high performance team.
  • 5 years’ experience in a Customer Support Role
  • Key Responsibilities

  • Implements a Support Strategy in order to ensure corporate services support satisfaction
  • Ensures achievement of customer service objectives through the contribution of customer support information and strategic plans.
  • Ensure stats are up to date and monitored in order to establish insights from regular support queries and manage recall process with all Regions.
  • Responsible for overseeing and managing the Corporate Support Team by setting clear objectives for them.
  • Ensures that the Corporate Support Team provides support and resolution of events in line with the OLA requirements (Operational Level Agreement).
  • Ensure effective people management. Positive results from employee engagement survey
  • Medical Aid
  • Provident Fund
  • 100% company contribution on risk (which includes, global education, income disability, funeral cover, provident admin and group life)
  • Employee Assistance Program
  • Awesome work culture
  • The best Espresso Bar
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