An exciting opportunity has become available for a Regional Sales Supervisor to join our team based in Durban supporting our Bangladesh, India and Pakistan Corridors.
The Regional Sales Supervisor reports directly to the Corridor Champ.
This position is responsible for ensuring that all staff in their regions have all the information and documents they need in order to promote Mukuru services and sign up new customers.
The Regional Sales Supervisor is responsible and accountable for all Agents and Information Officers in their region. The Regional Sales Supervisor ensures that new Agents and Information Officers are activated.
They are also responsible for scouting out new areas and new locations for Info Centers.
Internal Liaison takes place with Marketing, New Agents and Agent Support Consultants. External liaison takes place customers.
Duties and Responsibilities (include but is not limited to) :
To oversee the sales and targets of their assigned region
Provide advice and guidance to Area Sales Supervisors
Obtain and monitor regional sales stats from Head Office
Motivate Areas Sales Supervisors to work towards sales targets
Activate new Agents for regions when needed
Keep track of various expenses and ensure all receipts are submitted timeously
Develop awareness of the Mukuru brand and services
Ensure sufficient stock of flyers and pamphlets are always available for Agents
Explain to potential customers what Mukuru does and how transfers work
Provide potential customers with the various locations where money can be sent
Uphold and professionally promote the Mukuru brand
To scout out and investigate feasibility of potential new locations for info centre's
Establish the viability of the potential location
Obtain sign-off for new location
Make logistical arrangements for opening of new info centre's
Arrange with marketing for signage and collateral
To carry out inspections to ensure the efficient running of info centre's
Conduct 2 site visits to information centre's each week
To identify potential new business leads in order to grow the region
Prepare for and conduct presentations on Mukuru's products and services
To take responsibility for stock management and cost management in region
Monitor regional targets and ensure they are met
To create and submit weekly reports
Act as the company ears and eyes on the ground all record all relevant information
Collate all relevant information in the correct report template
To conduct general people management functions to ensure the effective running of the region
Resolve HR and IR issues for all sales staff within assigned region
Source new recruits for Agents and Information Officers
Complete all required documentation and ensure contracts are in place for new staff
Ensure all new staff have sufficient training before commencing employment
Key Requirements :
Grade 12 or equivalent (Desirable)
Good Competency in English (listening, speaking, reading and writing) and one of the following languages : Mandarin, Hindu, Urdu or Bengali (Essential)
1 year's Mukuru Area Sales Supervisor experience (Essential)
Knowledge of Mukuru products and services
Knowledge of FICA and CPA regulations
Additional Skills :
Mobile telephone (and app) skills
Verbal communication skills
People Management and development skills
Only applicants who meet the requirements and speak the critical languages as indicated will be considered for these roles.
Should you be appointed in a remote / work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive a response after two weeks from application, please consider your application unsuccessful.
NB : ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS