Client Liaison Officer
Port Elizabeth
22h ago
source :

Position : Client Liaison Officer Location : Port Elizabeth Qualifications : Matric / Grade12 Diploma in Marketing / Business Administration / Sales Experience Required Min 2 years’ experience in a customer service related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution of marketing material in a managerial role Management of Key Accounts Strong Sales Experience Travel Roles and Responsibilities Comprehensive understanding of the laundry / production process Comprehensive understanding of services / products that the company delivers Comprehensive understanding of the supply and demand chain Basic understanding of tender and proposal processes Basic understanding of legal implications and requirements regarding service level agreements and service contracts Comprehensive understanding of marketing strategies, marketing media, targeted marketing and marketing processes Basic understanding of documentary requirements during submission of proposals and tenders Ability to communicate, both verbally and written, clearly and accurately in English Ability to produce clear and concise written correspondence in the form of letters and emails Ability to call on client / customers, build sound relationships and resolve customer queries and complaints efficiently and effectively Ability to assist with ISO9001 implementation and audits that is conducted by clients on all other aspects relating to the business Ability to successfully market all existing and new services to existing, new and potential clients / customers Ability to design (where applicable), implement and maintain stock and stock control systems Ability to coordinate and oversee any new installations or amendments to existing installations at clients / customers Must have own transport to visit clients, make deliveries to clients / customers, pick up deliveries from clients / customers Ability to correctly complete credit / vendor applications and do invoice reconciliations when required to resolve client / customer complaints Computer Proficiency : MS Word, MS Excel, MS Outlook, MS Power point, design software and company related software systems Salary : Up to R 20 000 CTC Based on Experience

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