Social Media Customer Engagement Officer
O'Brien Recruitment
Brackenfell, South Africa
4d ago
source : Job Placements

The Social Media Customer Engagement Officer will be responsible for; monitoring the Group''s social media platforms, conducting strategic external listening, engaging with customers and other stakeholders on a daily basis to resolve customer complaints (in line with Customer Care Policy) and positively influencing the social media community with regards to the company’s reputation.

Summery of key responsibilities :

  • Social Media Communication and Customer Engagement
  • Risk Control
  • Internal Communications
  • Education

  • Certificate / Diploma / Degree in Social Media / Journalism / Communications / Marketing
  • Experience

  • 4 - 6 years Social Media Customer Service
  • 2 - 3 years of Customer Relations / Complaint Handling Experience
  • Knowledge and skills

  • 4 - 6 years Job-related Social Media Knowledge (Blogging, Facebook, Twitter))
  • 2 - 3 years of Customer Service Knowledge
  • 2 - 3 years job-related Reputation Management Knowledge
  • Excellent Verbal & Written Communication SkillsÂ
  • Analytical and Critical Thinking Ability
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