Retail Assistant Store Manager
PUMA SE
Cape Town, South Africa
6d ago

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us.

Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

That hustler’s spirit can be felt across PUMA categories, partnerships, offices, and countries. And we are always in search of talent that can help us set the pace at which sport and culture collide, as well as finding better ways to connect and collaborate with our communities.

PUMA supports over 13,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and Dobotex, and is headquartered in Herzogenaurach, Germany.

Your Mission

  • Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
  • Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
  • Responsible for assisting Store Manager with the recruitment, training, development and succession of high performing, results driven Associates and Supervisors.
  • Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
  • Will act as the Store Manager when the Store Manager is away from the store for any given reason.
  • Assist the Store Manager in preparing and administering timely and accurate performance appraisals.
  • Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
  • Responsible for ensuring training programs (required per the Role), both Domestic and Global, are successfully completed to drive results within the store.
  • Assist the Store Manager in analyzing customer profiles, buying trends and competitive information to impact and drive business.
  • Manage and monitor Loss Prevention education and awareness programs. Directly responsible for Loss Prevention and Operational compliance within store.
  • Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts
  • Directly responsible for execution and processing of both incoming and outgoing merchandise
  • Manage and communicate merchandise opportunities to Store Manager
  • Assist the Store Manager in Communicating, managing and executing all Marketing driven initiatives and events within budget and according to all Policies & Procedures
  • Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable.
  • Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.

  • Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
  • Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner
  • Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
  • Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers
  • Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required
  • Your Talent

  • Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel / footwear) with results driven track record
  • Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
  • SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

    Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form