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The primary purpose of the SalesContracting Team Leader is to assist the Sales & Operations ManagerWholesale in delivering a smooth contracting process across the Market SalesDeployed Accounts, with focus on providing effective communication acrossbusiness channels and aligning to each individual participating hotel strategyand requirements.
The Sales Contracting Team Leader supports internal andexternal relationships with our customers during the contracting process.
The role is also required to supportthe monitoring of client performance according to contracted standards and takenecessary action to communicate / advise / assist with any challenges relating to contractingof customer rates.
The role isresponsible for the co-ordination of the contracting process alongside theSales & Operations Manager Wholesale and works collaboratively with thesales associates to maximize revenue from each contracted account.
High school diploma or GED; 1-3 years’ experience in sales &marketing, reservations, guest services, front desk, management operations, orrelated professional area.
Analyticalknowledge and experience.
CORE WORK ACTIVITIES
Ensure all STO Rate requests are continually actioned and necessaryinformation with regards is captured & saved by the team.
Review of customer contracting requirements and support the Market SalesAssociates with drafting of contracts and rate addendums.
Collaborate with Revenue & Hotel Management to ensure pricing iscontracted in line with Revenue & Hotel strategies and customerrequirements.
Review and Approval of standard new and existing Group Series rateoffers, more complex ones to be bought to the Sales & Operations ManagerWholesale attention for discussion and final approval.
Maintain customer relationships with deployed accounts via telephone andemail.
Maintain statistical data for contracted customers to support salesefforts.
Preparation of statistical information for relevant trade shows orworkshops.
Custodian of contracts and customer folders ensuring all customerrecords are up to date with the most current contracting information.
Ensure all Sales Support Contracting archives and folders arecontinuously updated by the team.
Spot checks on emails being responded to and contracts being issued inorder to ensure all aspects related to this remains within brand standard.
Assist the Sales & Operations Manager Wholesale with Hotel &Revenue approval of Annual STO Rates and the compilation therefore of AnnualSTO Contracts & Rates (South Africa & Africa)
Assist the Sales & Operations Manager Wholesale with gathering ofrelevant wholesale information for the International Update, and compilationtherefore of the Quarterly issued International Update.
Assist the Sales & Operations Manager Wholesale with the finalizingof Annual Brochure Participation and Contributions.
Basic Competencies -Fundamental competencies required for accomplishing basic work activities.
Computer Skills - Uses basic computer hardware and software (e.g., personalcomputers, word processing software, Internet browsers, etc.).
MathematicalReasoning - Adds, subtracts, multiplies, ordivides quickly, correctly, and in a way that allows one to solve work-relatedissues.
OralComprehension - Listens to and understandsinformation and ideas presented through spoken words and sentences.
ReadingComprehension Understands written sentences andparagraphs in work related documents.
Writing - Communicates effectively in writing as appropriate forthe needs of the audience.
ability to work in a deadline-drivenenvironment to meet objectives of the department and meet budget & qualitygoals.
Leadership : Ability to adapt tochanging business needs and diverse individuals including ability to influenceand achieve results through other people.
Managing Relationships : Able tomanage and sustain relationships at multiple levels while moving initiativesforward to meet overall department milestones.
Talk with and listen to other employees to effectively exchangeinformation and support growth and development.
Provide assistance to associates, ensuring they understand processes andare compliant.
Discuss work topics, activities, or problems with coworkers,supervisors, or managers discreetly and quietly, avoiding public areas.
Working with Others
Handle sensitive issues with associates and / or guests with tact,respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships withother associates and departments.
Partner with and assist others to promote an environment of teamwork andachieve common goals.
Actively listen to and consider the concerns of other associates,responding appropriately and effectively.
Safety and Security
Follow company and department safety and security policies andprocedures to ensure a clean, safe, and secure environment.
Policies and Procedures
Ensure uniform, nametags, and personal appearance are clean, hygienic,professional and in compliance with company policies and procedures.
Marriott International is an equalopportunity employer committed to hiring a diverse workforce and sustaining aninclusive culture.
Marriott International does not discriminate on the basis ofdisability, veteran status or any other basis protected under federal, state orlocal laws.